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Toronto, ON, Canada

(416) 486-0000

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BBB® Accredited A+ Rating 1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
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drainworks.com
5
@

Fantastic service! I've used DrainWorks on multiple occasions and each time, I've been impressed with the experience.  From dispatch to plumber, everyone clearly communicates what is to be expected on a call and I never feel like I'm being "upsold". Kudos to the entire DrainWorks team for a job well done,  yet again!

drainworks.com
5
@

DrainWorks to the rescue! I recently had the bad luck of a kitchen sink backup while visiting my mother in Toronto, a mere 3 hours before a dinner party. I had never had a drain backup before, so I went online and after checking their site, and all of the great reviews, I took the plunge and called DrainWorks. Luckily, I made the right decision! From the moment I called, I was put at ease that I was in the hands of professionals who care about their customers. Their dispatcher assured me they would have someone over within an hour (which they did). Armando, their technician came, put shoe covers on his boots, laid cloths down, to keep the floor clean, and went to work. He worked diligently, and soon enough, the sink was flowing again! Disaster averted!I can't thank DrainWorks and Armando enough for their efforts and quality of service.

drainworks.com
5
@

I share my time between Washington and Toronto, and I recently returned home to Toronto, in the midst of the deep freeze that the city was in, only to find all of my water pipes were frozen solid. I went online, and after doing some thorough research, chose DrainWorks. I called them and spoke to William at their office, and he assured me they'd be out within the hour to thaw my pipes and that he'd call 30 minutes prior to arrival. It all sounded good, but I was a bit wary, considering a few bad experiences I'd had with other companies in the past, but so far, so good. As promised, William called when technician Lou was 30 minutes away. Lou arrived on time, reassured me that he would get to work immediately to restore my water flow. He presented all my options to me upfront, and not once did I ever feel like he was trying to sell me more services that needed. Sure enough, after working tirelessly for more than an hour, all of the water was restored to my home. Relief! I could shower after my delayed flight home. DrainWorks was truly impressive from their online literature, to my initial phone call, and right down to the service Lou performed. Bravo to DrainWorks for exceeding my expectations and for providing such a timely, high quality service.

drainworks.com
2
@

(FYI, Drainworks services the entire GTA, and has multiple locations all managed by a central office. This address is the office.)First off let me say that the plumber who came out to my condo was top notch. If I were reviewing just his performance and professionalism I'd easily give him a 4 to 5 stars. He knew what he was doing, and took the time to do his job properly. I must commend him for that.The reason I give Drainworks 2 out of 5 stars has nothing to do with their plumbing abilities, and everything to do with their policy regarding pricing.  When I contact them over the phone to have a kitchen sink drain installed, they wouldn't provide me a quote. I was told "every job is a little different, we don't give out quotes, etc". But, what they do offer is a free no obligation quote in person. A plumber will come out to you place, assess the gig and give you a price on the spot. You can say sure, or you can say no thanks.This is what bothers me. All of their pricing is in a book that the plumber references right in front of you. I needed a drain. The plumber flips to a book that shows single kitchen sink drain (not two - that's a different price) and tells me that'll be X amount of dollars. So I'm left scratching my head. Why wouldn't the guy just give me the price over the phone? Why isn't this book on their website where customers can view it without the plumber coming in? I left a review for Drainworks on homestars.ca

drainworks.com
1
@

The technician who came to my home to fix a sewage backup problem in my laundry room was extremely nice.  He figured out the problem quickly but told me I should  pay extra for a camera to make sure we knew what we were dealing with.  He cleared out all roots from the area he showed me on the camera.  We thought all was well.  It wasn't.  the problem persisted and when i called and asked Drainworks to come back and fix the job 100% they told me I had to pay again.  I had many discussions with them and their customer service skills and policies are extremely poor.  They were down right rude and condescending.The technician only cleared out the first blockage he saw and didn't go any further into the drain to see what else was going on.  I wouldn't mind paying more to have the job done but I felt a courtesy call or discount for their return days later would have been appropriate.  I would never call Drainworks again, they are expensive and they don't stand behind their work.I would go with an independent plumber next time for sure!

drainworks.com
1
@

Poor service from the dispatch. I thought that from looking at their website, I would like to book an appointment with Drainworks. Very inflexible and unprofessional manner from the dispatch. I could not get past the dispatch to book an appointment for my parents who are seniors and sometimes need assistance to get work done.

drainworks.com
1
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Paid $78 for one of their "technicians" to come by and give me a quote on work to replace a couple of water valves. Couldn't give me a quote as pipes were not exposed and wanted to charge me another $160/hour to open dry wall and investigate further. When I said no he left without giving me any receipt/quote. They blamed us for not telling them the pipes were not exposed, like we would know wha...t to tell them ahead of time. In addition the technician didn't want to look at the access panel which would show what the pipes looked like as he would have to move the washing machine to do it. Another company did move it and gave us a proper quote. Not impressed with the company and their dispatcher. No quote and they blamed us for not being able to provide a quote. The technician also didn't know what to do and had to take a picture and call another person. Sucks big time. See More

drainworks.com
5
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I recently moved into a new home, only to discover I had a sewer back up. After being impressed with all of their awards, I called DrainWorks. Drainworks Plumbing was by far the most knowledgeable and professional company I’ve dealt with. Their service is second to none Their diggers(Misha and company) were very conscientious and meticulous, they left the basement incredibly clean considering the work they did. Thanks a million to Lou! They are worth every cent. I would highly recommend them without any hesitation

drainworks.com
4
@

I appreciated their office keeping me up to date on the exact time the service technician would arrive at my home. Armando was very professional in terms of inspection and explanation of the source of my issues and problems. All in all, a great experience from a great company

drainworks.com
4
@

I had them replace my sanitary and sewer trap outside as well as a floor drain which connected to the main line. Mike and Eric quoted me a price and scheduled a date and then got to work. They completely delivered on every promise and guarantee that they made. 3 men were onsite for the whole day from beginning to end and the job was finished that evening. Well done and my wife and I will be using them for our plumbing and drains from now on. Highly recommended.

drainworks.com
4
@

Everyone I dealt with at DrainWorks was courteous and professional.When the main sewer from my home plugged up, I called DrainWorks and they came out and showed me the tree roots in my sewer and how old my home's plumbing was. I was given the option of fixing the one immediate problem area, or to get the whole entire drain line replaced as there were roots coming in at other spots. I chose to have the entire system replaced and don't regret it at all, as I can now sleep soundly, knowing I’ll never have to worry about drain problems again. DrainWorks did a wonderful job.

drainworks.com
4
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didnt give drainworks the job because a family member ended up doing it for free.However would like to thank them they are a real profesional outfit from the moment i called till i got my estimate

drainworks.com
5
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Phil from Drain works handled our queries and problems in a very professional manner. The work was done in a very efficient and clean manner and I would highly recommend this company to anyone who is looking to get any plumbing work done. The company followed up with me from my initial call to make sure that my situation was handled properly. Amazing company, would use their services time and again.

drainworks.com
5
@

Matt was excellent! Our nanny had dropped a rag in the toilet and as a result, the toilet was backed up. Matt worked hard and efficiently and located the rag , and with the camera was able to push it out to the street. The work was done quickly and painlessly.If it weren't for Matt’s expertise with the camera we may have been in for an much more time and expense. Thanks to Matt and the whole company.

drainworks.com
5
@

Before renovating my basement, I decided to camera my drain lines to make sure I didn’t have to tear up the basement in 6 months. Drainworks came out and did a camera inspection, thankfully they did as it turned out the soil stack was in pretty bad shape just below the ground. The plumber Lou, suggested I replace this portion below ground and provide access to service it above ground. The work was done efficiently, neatly and quickly. Great service!

drainworks.com
4
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I called DrainWorks at around 5pm and the dispatcher advised me that somebody would arrive onsite between 6pm and 7pm that evening. Matt came 6pm as promised, and recommended snaking out the line and within 40 minutes my issue with the drain was gone!Matt was extremely professional from top to bottom! The way he handled the job exceeded my expectations. I would definitely recommend DrainWorks to everyone I know who needs a plumber.

drainworks.com
4
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Jeremy from DrainWorks arrived on time to my home, inspected my issue, went to work immediately to resolve the issue. A secondary backup was found and he very clearly = explained the pros and cons of excavating vs. snaking and we decided to have our drains replaced for permanent peace of mind. Their supervisor, Lou went out of his way to come to my office so I could sign the paperwork rather than me coming home - saved me a lot of time and stress in the short and long term!

drainworks.com
4
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Having 3 teenage daughters with long hair, our shower stall had gotten backed up. We called Drainworks thinking that it would take days to get someone to come over to take care of this.... Armando showed up the same day, and covered his work boots with red plastic covers and proceeded to do his work. That afternoon the drain was clear and our daughters can use their own shower again…until next time, when I’ll call DrainWorks again to save us!

drainworks.com
4
@

Our kitchen drain was backed up Sunday morning right before a big brunch with extended family. We called Drainworks at 8am, and Matthew got there by 9:30am and was done by 10:30am. He ran his snaking equipment, cleared the blockage, tidied up and was gone before shortly after. I wish every experience we had was this quick and painless

drainworks.com
5
@

My shower stall and adjacent basin sink were backed up. I was very stressed that the old piping would need replacing and I’d incur an expense I just didn’t have the budget for. I wanted to make sure that I had the work done by a company I could trust. After much deliberation and research, I settled on DrainWorks as they do not work on commission therefore I didn’t have to worry about lies to upsell me. I was very over the moon with Mike and Eric’s professionalism, attention to detail, and most importantly, honesty. My shower and sink are back in tip-top shape, all for a reasonable cost

drainworks.com
4
@

Matt was fantastic, and also I want to mention William the dispatch; they were both great and were excellent representatives of their organization. I must confess, I called a competitor before calling DrainWorks and was aghast at how rude and dismissive their dispatcher was, as if they didn’t want my business as it was only a plugged kitchen sink!

drainworks.com
5
@

Having completed various reno jobs with too many tradespeople to mention, I have to confess, it was truly a pleasure dealing with the everyone at DrainWorks. I had a total of five different people on site at various times during the work or on the phone discussing the work, and each of them were helpful and all showed up exactly when they said they would and did everything to the letter. Shame they don’t do all trades!

drainworks.com
4
@

Matthew Achinski did a great, quick and tidy job recently at my home. As it was late on a Saturday, I didn’t think I’d get anyone, yet Matt was at my house within an hour! Quick service from Matt left my drains clear and my Saturday night free.

drainworks.com
5
@

After several litres of liquid plumber, with no success, I realized I needed a pro to solve this issue. After reading several positive reviews here, I decided to give Drainworks a call. Needless to say, I was not disappointed in any way. They came almost immediately. Jeremy came to my home, assessed the situation, and was in and out in less than an hour. I appreciate that he snaked the drain beyond the blockage we’d had to ensure everything was done in a thorough manner, most wouldn’t do that. Next time I have a backed up drain, Instead of spending money on draino, I’ll call the experts!

drainworks.com
4
@

I had the chaps over from DrainWorks recently and despite my worry about them having to do major damage to my lawn in order to fix a drain problem, I realized my worries were unfounded. There was no way to even tell they had been there. I owe my friend who recommended them dinner for this one. I couldn’t be any happier.

drainworks.com
4
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We called these guys after scouring around online trying to find a suitable company to provide a second opinion to us as the first company seemed dodgy. Jeremy was punctual, professional, informative and fully outlined his findings. After being impressed, we went with them and they did not disappoint. We are very happy with the experience.

drainworks.com
5
@

After dealing with our ensuite toilet running on for a few days, we figured it was time to call in the big guns. Scheduling the appointment with them was a breeze, and their plumber Phil arrived on time as discussed. He identified our issue quickly and was able to fix it on the spot. He was extremely professional & clean and gave us a easy to read, detailed invoice at the end of the call. In this day and age, it’s hard to know who you can trust, thankfully, I made the right choice.

drainworks.com
5
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Jeremy was able to quickly identify the issue I had with my plugged toilet and proceeded to resolve it a quick and efficient manner(Thankfully. The last company I had before DrainWorks was a nightmare!). Jeremy and the rest of the staff I spoke to were extremely knowledgable and personable; I would recommend them without reservation.

drainworks.com
4
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Mike and Eric were at my home recently and did a great job snaking our main kitchen sink and removing the grease blockage. At the same time, the noted that I did have an Outside trap on my front lawn, which is antiquated and at some point should be replaced. Although we aren’t doing that work at this time, they’ve given me some helpful hints to look out for and I’ll call them when the time comes to do that work. Thanks again guys.

drainworks.com
5
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For a few years now, we’ve had ongoing problems with a leak in our basement and in spite of several attempts at fixing it ourselves, we’ve not succeeded. That’s where DrainWorks came in. Armando investigated the problem and offered several options for addressing the issue. Thanks to Armando for doing things in such a professional and customer-friendly manner.

drainworks.com
5
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Check out this video of the work they did for us: http://www.youtube.com/my_videos?feature=mhum

drainworks.com
5
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WOW!These guys are truly pros. Did not think a trade could be more profesional.Can not say the same about the tile company that came in to patch.

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Locations:

DrainWorks

Toronto, ON, Canada
(416) 486-0000