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ultracomfort.ca
5
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A very nice buisiness with friendly people, amazing quality products (phenominal fireplaces), and reasonable prices! Highly recommended for all your Fireplace, AC, and Heating needs. P.S. A great selection too!

ultracomfort.ca
1
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Very disorganized and refused to take responsibility when their installation of my fireplace failed Enbridge's inspection 3 times. I did not feel listened to as each person I spoke to, installer, salesman, owner, tried to pass the buck on fixing the numerous problems that came up. I found them very unprofessional and felt disrespected and frustrated in the one month process it took for my fireplace to pass inspection due to their errors.

ultracomfort.ca
5
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On a very icy winter night at 10pm my furnace failed and I called ultra comfort to help fix it. They came right away and they found the problem very fast. The exhaust motor had failed and the service guy went back to their office and opened a new unit to get a certain part because at that time we couldn't get that part. He came back and changed the exhaust fan right away. I really appreciated the last minute notice and how fast the service came to our home on a cold night.

ultracomfort.ca
5
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Thank you Ultra Comfort! My fireplace is beautiful! The installers came on time for the installation, before they started working they put a drop sheet and protected my floor! They did a very clean job! After the installation, I got many compliments on the fireplace! It completely changed the look of my living room for the better. I especially appreciate Mohammaed the installer and his team who finished the job well! Thank you again, Ultra Comfort!

ultracomfort.ca
5
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Ultra Comfort installed our system a few years ago and did an excellent job at a reasonable price. They have been very responsive and helpful in providing service whenever needed.

ultracomfort.ca
1
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i arranged to have a furnace inspection done. The technician said that he would be at our place by 1:00pm. i called at 1:30. The person on the phone said that he was about an hour behind. i then called at 3:00pm. the person on the phone said, "he'll get there when he get's there". At 4:00pm the technician called and said that he couldn't make it. If I knew that, i wouldn't of had to stay home waiting. I'm currently looking for a different company to use.

ultracomfort.ca
5
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Fast Service, Reasonable Price, and professional Job

ultracomfort.ca
1
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Called Hamilton office for AC unit quote, seems they don't need any business, guy behind the phone did not one to answer my question..... better not to call this business

ultracomfort.ca
1
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This was a very upsetting experience dealing with these guys. Do not buy a fireplace from them you will regret it

ultracomfort.ca
1
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I bought a gas fireplace from this place and it was installed 6 weeks ago. 2 weeks ago the remote stopped working, which signaled the beggining on 2 weeks of them ignoring my calls and a tech that showed up a week ago and took the remote with him and disappeared. Its frustrating to deal with people completely uninterested on supporting the product they sell.

ultracomfort.ca
5
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they installed fireplace for me 2 weeks ago they did great job i refer this company to all my friends.

ultracomfort.ca
4
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ultracomfort.ca
1
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I had a humidifier installed by Ultra Comfort and then the next year there was a problem with water not getting into the system. I called up Ultra Comfort and over the phone they seemed to know what the problem was (Solenoid Valve) and they were going to order the part but because it was the Christmas season they wanted to wait until the new year. So I waited a week and called back and they called up their supplier and found out that the part was on backorder but they would try their other suppliers. But my unit was still under warranty so there would be no charge to get it replaced. After going back and forth calling almost every week, they finally said they were getting the part shipped and it would take a couple more weeks. However, the part ended up getting sent back because the supplier moved or something. And then for whatever reason the part would take a month to be sent again! So I waited again and when the part was expected to arrive, I started calling again. On several occasions I had to follow-up even though they said they would call me back the same day to confirm. They had no idea what part they were expecting, and it sounded like I was never in their system for buying the humidifier. Then I was told that my part was going to be about $90 and my unit wasn't under warranty! I did a search for the part myself on Amazon and other web stores and there are plenty out there that are easily accessible. So I ended up wasting 2 months of my time waiting and calling, when I could have just gone ahead and purchased the part myself! UPDATE: I bought the part off of Amazon, it arrived in one week, and I installed it myself within 20 minutes. Problem solved! I would definitely NOT use their services again.

ultracomfort.ca
4
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A very nice young man, Adam, came to repair the switch on our fireplace yesterday. He was polite and personable and worked very hard to find the source of the problem. Although he couldn't find the reason for the switch problem, he tried every possible reason, gave tips and suggestions and left the fireplace sparkling clean and so far it seems to be working a bit better than before.

ultracomfort.ca
5
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Fantastic install done by these guys, we purchased a 2 ton A/C and received great customer service from buying the unit all the way to installing it.

ultracomfort.ca
1
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ali the owner said he was coming over to replace the part prior to calling the company I told him I needed a thermo couple had it all all the fireplace removed he spent 15 minutes and left the part was ordered but he only bought a couple with him to start he didn't bring a vacuum only hand tools but I had it all apart for him to look at he said the thermo couple is what it needed after I already said that it was I thought it needed he just left with my cheque and said he would be back the next day will call by 3 . called at 4 and gave me an excuse . the next day a young tech came over and him an I put it all back together as the young tech didn't see it come apart . ali the owner told me before he left that he would be back to put it all back together. ya right my only thing I can say about the company over and above the high price which I did 90 percent of the take apart and put back together is shoppers beware

ultracomfort.ca
5
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Our family rarely writes reviews for any businesses, however after the service from Ultra comfort Cambridge, we felt like others in the community need to know about this business. We inquired about a service for our Lennox furnace two weeks ago, 3 out of the 4 other companies we called either tried to sell us a new furnace or never called us back. When my wife contacted ultra comfort, a very nice young man showed up the next day and finished the job in less than 1 hour. I want to praise his company for their fantastic customer service and knowledgeable technicians.

ultracomfort.ca
5
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Got our fireplace and furnace done at this branch and we couldn't ask for a better services. The sales guy was very informative and told us all of our options. When the installers showed up, my husband had forgotten asked to not start the job until he got there and the two tech guys patiently waited till he showed up. We will be defiantly go back to these guys for our AC

ultracomfort.ca
1
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Had a service called booked for today. No one showed up. I called and the manager was very rude and acted like it was no big deal that we stayed home from work for the morning. He said the guy was on his way now. I said that I needed to go to work. He asked if I wanted to cancel, I said I wanted to rebook. As I told him that this was very bad customer service, he said he didn't have time to talk to me and when did I want to rebook. Told him I will take my business elsewhere, then all of a sudden he had time for me. What a jerk!!

ultracomfort.ca
1
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Oshawa ultra comfort has multiple law suits against the company.. The owner Moe is a liar and his rebates and warranties are a scam. A 2 day job at my house took 9 days.. Then when I found water in my walls from an AC line he ran he was a jerk about it. The waterline was pieces together with electrical tape.. He's changed his company name like 5 times in the past 10 years.. Avoid these guys they are the worst AC and furace company in Durham.

ultracomfort.ca
5
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I was very pleased with the service I received from Ultra Comfort, my furnace broke down is this terrible cold weather and I was worried it would take awhile to get somebody to come and fix it quick. Moe took care of me in this hectic situation, he was fast, reliable and always made sure things were going according to plan and more importantly he made sure I had my heat up and running ASAP. I'm now nice and warm in my lovely home and I have Moe at Ultra Comfort to thank for that. I highly recommend there services! Keep up the good work guys!

ultracomfort.ca
5
@

If you want fair price and quality work check out Ultra Comfort. While on business the establishment we leased left us high and dry, our heating and cooling was a mess. After speaking to a few folks around the area (as we were from the states) Ultra comfort came up a few times. They agreed to come out and look for free give us an estimate and if we still didn't want to go ahead even furnish us with other companies. That being said...best deal, quality and people to do business with.

ultracomfort.ca
5
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My wife and I were looking to buy an insert fireplace. After visiting several Fireplace showrooms in Durham, We got the feeling Ultra Comfort has the most professional team when it comes to fireplaces and heating. We end up buying a beautiful insert fireplace from them. We think the technicians were very much professional and neat. We also paid at least $800 less than the lowest price we had. We are very pleased with Ultra Comfort's performance and we recommend them every one.

ultracomfort.ca
1
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Bad installation and experience. I have been trying for over 3 months to get the installation rectify without success, no call backs. I would not recommend Ultra Comfort.

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Locations:

Ultra Comfort

110 Hopkins St, Whitby, ON L1N 2B7, Canada
(905) 493-5030

Ultra Comfort

110 Hopkins Street, Whitby, ON L1N 2B7, Canada
(905) 493-5030

Ultra Comfort Air Conditioning, Furnace and Fireplace

1423 Upper Ottawa St, Hamilton, ON L8W 3J6, Canada
(905) 318-9600

Ultra Comfort Air Conditioning, Furnace and Fireplace

245 King St., Cambridge, ON N3H 1B6, Canada
(519) 653-8040

Ultra comfort

250 King St W, Cambridge, ON N3H 1B6, Canada
(519) 653-8040

Ultra comfort

250 King Street West, Cambridge, ON N3H 1B6, Canada
(519) 653-8040

Ultra Comfort Air Conditioning, Furnace and Fireplace

5015 Maingate Dr #2, Mississauga, ON L4W 1G4, Canada
(905) 629-3383

Ultra Comfort

Kitchener, ON N2G, Canada
(519) 895-2229