restorationhardware.com 1 3pco_ @2015-05-20 I ordered a floorlamp for about 300 bucks. Had to order from the website because my wife is sick and can't get to the store. A couple of weeks later, UPS delivered the lamp in a box that had obviously been opened and re-sealed with large gobs of un-matching cellophane tape. Obviously a returned item. Unpacking it revealed why: the chrome base was badly scratched. Then my wife pointed out that it was the wrong lamp: they had shipped the wrong item. So we went through the rigamarole of re-packing and returning the lamp and RH sent us a replacement. Once again, the wrong lamp. Once again, scratches on the chrome.To compound this farce, wife had ordered a bluetooth keyboard for her ipad as part of the first order. When she opened that, she found the bluetooth adapter was not in the box. Another returned item? Almost certainly.RH has some nice stuff to sell but it's a badly run company. Re-shipping returned items without inspection is not a good business practice. Be ready to have your time wasted if you order stuff from them.