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creativedoor.com
5
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We visited the Edmonton store service department and received very helpful advice from Jeff. He took the time to look over our damaged parts and explain what needed to be done to repair the garage door and also what parts could be salvaged. We appreciated his effort in helping us and in being resourceful for us. This level of service is exceptional. The other staff members we talked to were polite and helpful as well. We look forward to the service team coming to repair the door within a few days. Thank you .

creativedoor.com
4
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We are glad they fixed our garage door, but we did have some minor issues. The staff were late. It took forever to make an appointment with the company. And on the day of the appointment, they were 2 hours late. And it took them awhile to fix the garage. They had to leave a couple of times to get parts. It would have been nice if they came prepared. Eventually, they did fix the garage door and we didn't have any issues with it since.

creativedoor.com
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This company has the most Horrible customer service i have ever had the displeasure of dealing with. Reception is RUDE, calls are not returned, emails are ignored! Will never deal with them again!

creativedoor.com
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Save yourself a heartache and do not ever use Creative Door,Edmonton for any commercial projects. The customer service is appalling, the lack of professionalism is very vivid. They make promises they cannot keep, installation dates that they cannot keep and/or do not show up for (multiple occasions), internal as well as external communication seems to be non existent between the different company departments. The staff in general and ignorant and oblivious to the fact that there are bad reviews all over the internet about them similar to this.

creativedoor.com
4
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The service was provided when it was promised. The work was done well and cleaned up after the job was done. I will hire them again if the need arises.

creativedoor.com
5
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Great service by Rick wilder. Would highly recommend using him for future installs. Garage door arrived on time and was installed in a day. Really happy with the door. Satisfied customer

creativedoor.com
5
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Great after sales service, had my door spring replaced and some small paint touch ups on the door exterior, would recommend, AAA+ business.

creativedoor.com
1
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I called Creative Door in Edmonton (a division of Overhead Door Corporation) to have them fix my overhead garage door. They took my credit card number to confirm the appointment. They wouldn’t give me a time, just an 8 hour window between 11 am and 7 pm. As a result, I had to take ½ day off work. Their service technician didn’t come to our house until 6:50 pm (so I took the time off for nothing) and when he arrived he simply said there was a broken gear. Despite the fact it was a common problem he didn’t have the part on his truck so he said I’d have to book another appointment. His visit lasted less than 10 minutes and he didn't seem interested in helping since it was close to the end of his shift. I called Creative Door the next day and they gave me a quote to replace the door opener that was higher than their competitors plus it included an additional $60 for the “diagnostic visit”. I was able to find another company to replace the opener. Two weeks later I received a bill in the mail from Creative Door for $60 related to the diagnostic visit and my credit card had been charged. I called them to say their service technician hadn’t done anything but tell me my door was broken, something I already knew. I’d booked an appointment to have my door fixed and I didn’t think it was right they should charge me for something they didn’t do especially since it wasn’t my fault they didn’t have the right part on their truck. The lady at Creative Door told me that was too bad but it was their policy to charge for diagnostic visits. I sent an email to their corporate site but received no response.

creativedoor.com
5
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Garage door broke. Called 4-5 business. 1 came but couldn't fix it. Creative Door sent Darrin who resolved the door in 30 minutes including greasing and other tips for me how to make sure it lasts long. I recommend Creative Door and Darrin specifically who was very professional and funny :-)

creativedoor.com
5
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purchased garage doors from home depot, creative door was installer. prompt and fast service. installer was friendly and helpful. did the job the right way the first time! company took the old doors away no garbage left behind.

creativedoor.com
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We have been waiting for garage door and mechanism 3 months! It was orderd via Rona from this company in May, they measured and took the payment fast, and set the installation date July 5. No show, no contact, nothing. I called July 25, installation was promised on August 6. No show, no contact again. I called and the installation was set on September 11. Unbelivably poor customer service! Below any standards!

creativedoor.com
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i had an insulated door and jackshaft opener installed 3 years ago and already the door has sagged significantly in the centre. i have a heated garage, and because of the sagging door centre there is an approximate 1/2" air gap at the top of the door. as you can imagine the heat escapes rapidly in the winter and the heating bills are mounting. i contacted the company and they came to look at the door and insist that there is nothing wrong with it, but the service person told my wife he could install new weather stripping (at our cost) to seal the door tot he jamb again. my wife was also told that doors installed with jackshaft operators sag because there is no centre support on the door when it's in the open position. that would have been nice to know when this opener was recommended to us by the sales rep. anyway, i don't think that adding more weatherstripping to a bowed door is an acceptable solution, the door will continue to bow and the exterior appearance will be odd because of the curvature of the horizontal weatherstrip bar. i spoke to the manager about my concerns after getting no where with the service manager and he promised to look into it and get back to me. it's been 3 weeks and no call back. be warned, don't buy anything from these guys, it sure seems that they don't know their own products and don't really care about you after the sale.

creativedoor.com
4
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Our garage door was squealing initially. Over time, the squealing became a grating noise to the point of the door not opening. CD came out and replaced the springtube and lubricated all of the tracks. Service time took about 15 minutes and was completed to our satisfaction.

creativedoor.com
5
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We've had a great experience with Creative Door! They were extremely flexible with scheduling our install - we had a number of delays with other contractors missing deadlines which delayed our timing for the garage doors to be installed. Creative Door was extremely accommodating, professional and helpful each time we had to call to change the schedule. They have been extremely responsive with any question or concern and we've appreciated it so much. Our garage doors were installed yesterday and they look awesome. Exactly what we wanted. We've been dealing with a ton of contractors over the last few months and our interaction with Creative Door has been refreshing! I have no hesitation recommending them.

creativedoor.com
5
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Telephone staff were excellent and service supplied was professional and quick. Nate was the service fellow. He was pleasant and explained exactly what the problem was in terms I could understand. He called when he was ten minutes away, which was appreciated. Price was very fair. I would highly recommend Creative Door to anyone! Thank you Carolyn and Nate!

creativedoor.com
3
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They were very knowledgeable on their own product and I felt they we truthful (in admitting that garage door springs aren't made to last). I felt they were a little too expensive and there is no 'do it yourself' option. The service was great however. He showed up on time and completed the work quickly.

creativedoor.com
4
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our garage door wouldn't close at 5:00 on a friday. i caught the gent in the office just before closing & he gave me a few suggestions of things to try to fix the problem

creativedoor.com
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Garage door was installed by this company as a contractor to the building company I built my house with. For half a year the garage door was not used (it stored unpacked boxes and furniture), when we began actually using the garage door we found out right away it was defective. We contacted the installer, and fought for over a year to get the problem solved. Involvement of the lawyer helped the resolution. Since then, the problem reoccured twice. In those cases we had to pay. On one occasion, the service man showed up, mentioned he needed a part,said he would come in two days and never came up again,until I called in a few months. Horrible experiences. I built three houses and never had a problem like this.

creativedoor.com
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I called Creative Door to have them fix my overhead garage door. They took my credit card number to confirm the appointment. They wouldn’t give me a time, just an 8 hour window between 11 am and 7 pm. As a result, I had to take ½ day off work. Their service technician didn’t come to our house until 6:50 pm (so I took the time off for nothing) and when he arrived he simply said there was a broken gear. Despite the fact it was a common problem he didn’t have the part on his truck so he said I’d have to book another appointment. His visit lasted less than 10 minutes and he didn't seem interested in helping since it was close to the end of his shift. I called Creative Door the next day and they gave me a quote to replace the door opener that was higher than their competitors plus it included an additional $60 for the “diagnostic visit”. I was able to find another company to replace the opener. Two weeks later I received a bill in the mail from Creative Door for $60 related to the diagnostic visit and my credit card had been charged. I called them to say their service technician hadn’t done anything but tell me my door was broken, something I already knew. I’d booked an appointment to have my door fixed and I didn’t think it was right they should charge me for something they didn’t do especially since it wasn’t my fault they didn’t have the right part on their truck. The lady at Creative Door told me that was too bad but it was their policy to charge for diagnostic visits. I sent an email to their corporate site but received no response.

creativedoor.com
5
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excellent customer service helped me make an educated decision towards replacement of my door, scheduliing a technician to come out and replace it was easy, the came and replaced my door very fast and professional left with a great ne wdoor and warm garage

creativedoor.com
5
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Our garage door mechanism broke making it impossible to move the door. Creative Door was able to come out to fix it within 48 hours of our call (would've come sooner if I requested it as an "emergency"). The repair was done in less than 30 minutes. The employee was able to show me the problem with the wires and also recommended a replacement of both spools to avoid a similar problem in the near future. The employee was pleasant and professional.

creativedoor.com
5
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Excellent customer service from setting up the appointment through to the service call. The technician Darin showed up on time, did not try to sell me something I didn't need and patiently answered all my questions in terms I could easily understand. The best part, the horrible squealing noise is gone!

creativedoor.com
5
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I work for Daytona Homes in Regina and Creative Door is our main supplier. I deal directly with Kim Stynes for invoices and purchase orders. She has been an absolute delight to work with. She is very prompt with phone calls and emails. Kim always puts a smile on my face when I see her as she is witty and always has something funny to say. Everyone in the office loves her as her smile and kindness is infectious! Our customers are loving the doors that Creative supplies. Keep up the good work and great craftsmanship!!! :)

creativedoor.com
5
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Great service, skilled tradespeople, thanks for your quick repair to my door. Would hire them again in a heartbeat!

creativedoor.com
5
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Creative Door Services has proven to be a valuable partner for N. L. Construction Inc. time and time again. Creative Door delivers quality products and the entire staff is knowledgeable, helpful and efficient. Our sales rep, Kim Stynes, is committed to partnering for success. She is the rep you want in your corner!

creativedoor.com
4
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the service we get is great, and the products they sell are fantastic. Kim is always willing and able to answer any questions that i may have. the price of their doors is also great. the only reason i didn't give 5 stars is because on special order doors the wait times can get fairly long.

creativedoor.com
5
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Emerald Park Homes Ltd. has been using Creative Door Services to supply and install quality products for the past 20 years! Excellent products + great service = winning combination. Creative Door Services has been 'Working Together to Make It Right' with Emerald Park Homes: Regina's Trusted, Holmes Approved Builder. Our sales rep: Kim Stynes works diligently with us on a weekly basis to make sure our orders come out on budget and on time and we truly appreciate it!

creativedoor.com
4
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We have used Creative Doors for all of our housing projects. Kim has taken very good care of us over the past couple of years. any issues are resolved quick and fairly. We are very happy with the quality of the doors and some of the new options make them spectacular. Kim is always keeping us up on the new products that are available. We are pleased with the service we receive from Kin & Creative Door.

creativedoor.com
5
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We have used Creative Door for a few of our projects so far, and we will continue to use them as their staff is consistently helpful and quite knowledgeable. Particularly Kim Stynes, who goes out of her way to ensure customer satisfaction and promptly responds to any questions or concerns we may have. Keep up the good work!

creativedoor.com
4
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The staff have all been very helpful I would especially like to thank Lindsay Maynes for her patience and expertise in explaining all the different products. Lindsay was Awesome. The product displays in the store was most helpful and with Lindsays help it cleared up lots questions to help with decisions. Good company Creative Doors and dreat staff.

creativedoor.com
5
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The entire experience from booking the service call to the technician who attended were excellent. The technician was very accommodating and professional. He repaired one door and fully service both doors. He also took to time to explain a number of maintenance techniques that would extend the life of the doors. Great Job, thanks folks!!!

creativedoor.com
4
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I had booked a Creative Door in Saskatoon to fix a problem with my overhead door not closing properly. The service person was on time, courteous and it seemed thorough in their assessment of the problem. Everything worked well but the problem returned in a couple days. To their credit they were determined to fix and not replace the opener. After three visits the problem seems fixed. The cost of the work was accurate and reasonable. I will recommend and use them again.

creativedoor.com
1
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Very dissapointed in the customer service. They didn't stand behind their product. Adhesive/sealant keeps oozing out around garage door windows. Sent someone out to look and was told its my problem. They said they would supply new window trim but I had to replace all 8 windows my self as well as clean up all the adhesive. I said no... I was told no warrantee because door was painted.... it was painted by Creative Door!! Much better door companies out there. I am a new home builder.

creativedoor.com
5
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On May 31 I had Kevin from Creative Door come and fix my garage door. It turned out that the spring had broke along with a couple of cables. He went back to his shop and got the supplies that he needed to fix the door. Kevin was fast,he replaced what needed replacing in a safe and timely manner and made sure everything was working good before he left. Kevin was very pleasant and easy to talk to and answered any question that i could think of to ask him.I would and I will recommend Creative Door and their service tech Kevin to all my friends and family if they ever need some work or just to service their garage door or doors.

creativedoor.com
5
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We called about a door not always working and we got an appointment within 3 days. The warehouse person called to make sure they knew exactly what we needed. The service person called ahead to say when they would be there. He introduced himself and immediately spotted the problem. He also oiled all the hinges and checked the tension and the spring. It didn't take long but it works fine now. I am satisfied.

creativedoor.com
5
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Today May 12 my husband purchased a new door opener as our old one wore out. The service was excellent Bartley Kirwin in sales most helpful. we have nothing but praise for your establishment . we will pass this info onto our friends. Thanks again guys. Roy Danchilla

creativedoor.com
5
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Service technician Kevin was prompt, polite, knowledgeable, and efficient. Our concern was addressed perfectly, and we were provided with information to assist with future maintenance and trouble shooting. I would strongly recommend Creative Doors to anyone needing help with their garage door. Kevin is a credit to your company.

creativedoor.com
1
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My garage door would not close this morning. I called Creative door everyone I spoke with was very helpful. I was told a technician would be able to come later in the day and they gave me a two hour window but said the technician would call first. Within 30 minutes Kevin called and asked if he could come right away. He arrived in a few minutes, inspected my unit and gave me the bad news that I would need a new opener. He explained my options and I ordered a new unit - he said he would call back with an install time. Twenty minutes later Kevin called back and said he would be at my house in about 1 hour- did that work for me - yes. Kevin arrived on time, completed the install, explained everything to me, asked if I had any questions. An excellent experience and Kevin was professional, competent and a great person to deal with throughout the repair. I highly recommend this company and this technician.

creativedoor.com
5
@

The fellow who came to fix our garage door, which was schizophrenic about closing, came when the appointment was scheduled for, he was very pleasant, he quickly diagnosed the problem and fixed it. In his inspection, he discovered a few hinges were cracked so he fixed those, too. Now our door works great - and ...... I wouldn't hesitate to call Creative Door again. Thanks, Sean!

creativedoor.com
5
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Creative doors installed 2 garage doors for us recently. After they were installed we decided to have our old cement dug out and new cement poured and the garage was lifted. This made it so our garage door was not level. We called and told them our issue and they sent Kevin to level the door. Not only did Kevin do an amazing job, he was quick, explained things thoroughly and is the friendliest service technician that we have ever dealt with, anywhere. I would recommend this company to family and friends and would highly recommend Kevin.

creativedoor.com
5
@

I was told it would be 6 weeks because they were so busy as it is Oct so It was wonderful to get a call and say they could do it on last Tues Oct 11th as one home builder needed more time to finish a project. THey told me the installer would be there at 9 am Edmon arrived at 8:45 am - introduced himself and got right to work installing both the doors, Edmon was polite, professional and very neat He said it would take x number of hrs and he was right on for the time and he did an excellent job.

creativedoor.com
5
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it was great to meet EDMON on sight.very polite guy.very professional individual. he installed both doors right. finished his job with a great professional manner. i am super happy with his great professional service. right guy representing right company. thanks for your great services Dwane. regards nav for gill homes ltd

creativedoor.com
5
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I had my garage door repaired this morning as the spring was broken. The repairman was very personable and knowledgeable. He repaired it in a timely manner and I was very pleased with the result.

creativedoor.com
5
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Creative Door responded promptly to our request for garage door repair Darrin, the technician competently and efficiently made the necessary adjustments to complete the work and then demonstrated the maintenance steps I as a homeowner can take in order to keep my door working smoothly. I was left with the distinct impression this is a company that cares about quality products and excellent customer service! I would not hesitate to recommend Creative Door to anyone. Thank you!

creativedoor.com
5
@

We are so grateful that Creative Door responded so quickly to get our garage door fixed. Our garage door broke down just before we were going to leave for spring break. We were so happy to get our garage door fixed so quickly so that we did not have to worry about it when we left for our vacation. Thank you for the great service!

creativedoor.com
5
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Garage door spring broke. Neighbor recommended phoning Creative and right from the word Hello it was a positive experience. Quick, reliable, value are three words to describe Creative.

creativedoor.com
5
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Our garage door broke with our cars in the garage. A very frustrating experience. However Creative Door responded to our 'emergency' very quickly. Darin the tech had the door operational within an hour of arriving at our house. We were very grateful that the door was fixed the same day. We would highly recommend Creative Door.

creativedoor.com
5
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I,m new to Calgary just bought our first home, but the springs were broke on our garage door. Called Creative Door they responded so quickly l was actually amazed, same day within 2 hours of my call. Not only did they respond quickly the man they sent to do the job was very skilled and personable it was great to see. I hope all my endeavors in the city are like this one. Thanks for a job well done!

creativedoor.com
5
@

This is not the first time that I've called upon Creative Door to fix a problem. Each time the service has been more than expected however this time Darin came on time, completed the install faster than I thought possible (he did mention that he's done installs before lol). Darin took the time to make sure the universal garage door opener in my automobile worked properly also that the outside key pad was also programmed properly. Thanks so much......

creativedoor.com
4
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Called in and had an appt set up for between 9 and 2; at 10 I got the phone call they were on their way. I didn't like the 60$ fee for inspection for work but I absolutely understand why it exists so that's not a complaint. The work was done right away and included clean up. No up-sale on anything, and contact information for warranty and coverage was provided.

creativedoor.com
5
@

The guys showed up on time, and were very courteous and explained everything they had done. They were fast moving and you could tell they were working to be thorough yet efficient.

creativedoor.com
5
@

Throughout the entire process I was well communicated with. The sales staff went above and beyond in telling me what went wrong with my door and what the would be the safest and most economical solution. He did not over sell me, offered options and allowed me to make a pressure free decision on what i wanted to do. The installer was amazing! He was very skilled, knowledgeable, and super nice. Oh and hea did an amazing and efficient job on the install.

creativedoor.com
5
@

Dean Arnold from Creative Door came to install garage door panels. He did an excellent job. He was very curious and professional. He tweaked areas and made adjustments to our lift. This removed slag and noise we had previously experienced. He made sure that everything was working smoothly before leaving. You could tell he was the utmost perfectionist in his quality of work. . The panels were also installed in a timely manner. Great job Dean A. I would also like to mention the entire team in Kelowna- Wendy( Office manager), Mike(Manager) and Floyd( their sales manager) did a great job resolving how the panels were to be matched to our house and that was aesthetically pleasing to the eye not to mention very functional. Great job to the entire team!

creativedoor.com
5
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Kelowna - et :I had a very old door replaced by Jamie and he was very efficient - he even left me some touchup paint where the old brackets were - they were great!

creativedoor.com
5
@

Chad and Josh from Creative Door came to service our garage doors and install a new spring which had broken. They were both very professional and well groomed. Both addressed our issues in a timely manner and addressed all of our concerns. Upon contacting Creative Door we spoke to Wendy the office manager who we found to be very friendly and helpful. We will use their services again next year.

creativedoor.com
4
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SHAWN FROM CREATIVE DOOR CAME TO FIX OUR GARAGE DOOR THAT THE MAIN BOLTS HAD PULLED OUT OF THE WALL. WE COULDNT OPEN THE DOOR FOR FEAR IT WOULD LET GO AND COLLAPES ON THE CARS. SHAWN REPAIRED IT AND IT WORKS BETTER THAN IT EVER DID. THANKS AGAIN SHAWN.... MAUREEN

creativedoor.com
5
@

Creative door replaced my garage door motor, key pad and then on another call replaced the springs. Their service is EXCELLENT, I live in Penticton but they are the only company I would ever hire for garage doors after multiple fiascos with other companies.

creativedoor.com
5
@

I had a problem with my old garage door so I called Creative Door. Wendy had an installer come out the next day to take a look. Unfortunately mine was no longer in working condition. After speaking with Wendy we decided to replace it with a new one, not only was it installed the very next day the installer helped me moving a few things around in my garage. Great service and very affordable. I would recommend Creative door to anyone who doesn't know much about garage doors and wants their issue resolved in a timely manner. Thank you Wendy and the installer.

creativedoor.com
5
@

My husband call with a problem on Wednesday afternoon, the tech was here Friday AM., fixed the issue in no time, took the time to explain various features and lubed the wheels in the door track. excellent service from phone in to completion by all the staff!

creativedoor.com
5
@

I've been dealing with Russ @ creative for over 2 years now and he is a joy to work with and keeps me coming back. I never get a complaint with the quality of the doors or workmanship and they are very professional. Keep up the great work.

creativedoor.com
5
@

Amanda Kehler is an absolute fantastic person to deal with! All questions were answered in a timely manor and her service is incredible. I would highly recommend using Creative door and Amanda to anyone looking for Garage door and parts!

creativedoor.com
5
@

Very refeshing to go to a place where people at the parts desk are helpful and know their stuff. Ed was a great help with find controls for older door systems. Plus he went out of his way to find a solution to a wiring problem with one of our overhead door systems. Great company and super service.

creativedoor.com
5
@

Excellent service, service tech was right on time. Very knowledgeable on garage products and cleaned up all garbage. I would recommend this company with no reservations on quality of work.

creativedoor.com
2
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Haven't dealt with the company itself, but there's one truck driver for you guys that is very aggressive in traffic: tailgating, speeding, etc. I've run into him several times on Marion to northbound Lag., and on eastbound Dugald from there. Latest instance was tonight about 4:30 pm. I had my 14 month old daughter in the car with me, and I was convinced that the idiot driver was going to hit my rear corner as he was tailgating me, and then accelerated to change lanes, and continued being aggressive right up to when I lost sight of him. Being an idiot in traffic while driving a company vehicle really isn't a smart move.

creativedoor.com
5
@

My experience could not have been better. As a first time garage owner, I found Amanda to be most patient and helpful with my questions and concerns. The doors and opener were installed quickly once my decision was made. I am enjoying them immensely. Thank you Amanda!

creativedoor.com
5
@

Abby and I had a wonderful time picking garage doors with Amanda today! She helped us pick an amazing door that will look so great on our house, and she helped us out by presenting a variety of choices that were within our budget. Can't wait to post a pic of the final product!

creativedoor.com
5
@

Was very pleased with Dominic, the service technician who came and installed a broken part on our door. He was prompt, and efficient, and provides great customer service.

creativedoor.com
5
@

I dealt with Creative Doors and had a wonderful experience. The price was great, the service I received (Michelle) was beyond any expectation in terms of service, she was prompt in getting back to me, always had the information I required, set up the schedule and stuck to it. The doors were installed and the serviceman did a great job and cleaned up after himself. Just delighted with the experience. Would have no problems recommending them.

creativedoor.com
5
@

We have an annual maintenance contract and therefore have very few problems with our doors despite their constant daily use. Most of the issues are caused by accidental damage. When damage does occur, service has been prompt and thorough. I would definitely recommend Creative Door Vancouver for your overhead door needs.

creativedoor.com
5
@

Second time dealing with Creative Door and always a pleasure! From Meghan on the phone...very friendly and helpful to Dave for service...very friendly, helpful, knowledgeable and quick! Highly recommended!

creativedoor.com
5
@

Dave arrived promptly and immediately assessed the most expedient way to install the garage door weatherstrip. With a little help from me, the installation was completed without a hitch. Dave was courteous and professional and took the time to explain potential hazards. He is definitely an asset to the company.

creativedoor.com
5
@

Came home to discover our garage door springs broken and one car stuck in the garage. Left a voicemail that night and had everything repaired a day later. Prompt, professional service. Thanks Dave and Megan, thanks Creative!

creativedoor.com
5
@

I own a townhouse I bought 11 months ago. Last Saturday, as I drove out of my garage, the door would not close. I am not a technical person but tried various things to get it to close. I had visions of being robbed because I had to go but the door would be left open. I was able to find the seller of the system, Creative Doors, and called their after hours line. I was advised that the call out charge was $205/hr. with a 2 hour minimum plus tax; that would be close to $500 if they came out to fix the problem. The answering service had Creative's rep, Scott Ferguson, call me. He coached me over the phone with a few suggestions and directives. Eventually, he/we discovered that the two electric door eyes on each side of the frame were not in syc with each other. Scott so kindly and patiently worked with me over the phone, telling me how to measure their heights from the floor, how to move them to the correct heights, how to adjust the electric eyes so they matched each other, voila, the door worked again. I was greatly relieved to have the door working properly again and now know what to check first if it happens again. Scott could have simply said, "I'll come out there later", and then billed me the exorbitant price mentioned above but didn't and saved me time and cost. I can't thank Scott enough for his help. Also, to Creative Doors, this is an excellent example of customer service and how you will get future referral business should I ever have the opportunity. Thank you.

creativedoor.com
5
@

Dave showed up promptly, and was friendly and informative. He replaced the broken springs efficiently and was helpful as to symptoms to watch for in future. He installed a cross brace to strengthen the door on finding it was cracked, but otherwise made no effort to up sell on any new equipment. The motor is 20 years old so he told me to monitor it for increased noise, and because the gear has been replaced once, suggested that I replace to motor if it failed again. He clearly answered all my questions and explained the replacement options when I asked for them. I will definitely use Creative in future and will recommend them!

creativedoor.com
5
@

Dave the serviceman called ahead as arranged and arrived on time. I asked him to go to the back alley to service the garage door. No problem. He diagnosed the problem quickly, pulled out his power tools and went to work immediately on a misaligned track and was done within 1/2 hr. Very impressive. I would definitely recommend Creative Door for your residential garage door servicing needs in the lower mainland.

creativedoor.com
5
@

Very helpful phone support to assist us with diagnosing our Genie door opener problem. They pulled strings to ensure that our problem was fixed by a warranty replacement and acted quickly to provide a replacement unit.

creativedoor.com
5
@

Michelle Bassra was extremely helpful, efficient, and always cheerful with every order we placed! She was a delight to work with and really worked with our company to provide the best product and the best service possible for our clients. Would highly recommend Creative Door. Thanks so much Michelle!

creativedoor.com
4
@

Needed to order repair item but had it within a week. Technician (Scott) installed and made minor door adjustments and reviewed the situation before leaving. Very satisfied.

creativedoor.com
5
@

The people at creative door were quick to respond and very professional. They made sure to have my garage door up and running in no time.

creativedoor.com
5
@

Dave showed up really fast, the next day that I called actually, he came and helped me out and tuned up my door as well everything is working smoothly, nice guy to deal with, im hoping to get a new motor in the future and will call him again!

creativedoor.com
5
@

Always great service and helpful. Techs explain what is going on a repair any problems we have encountered. Everyone I talk to provides great service and is clear on repairs and times to have them completed. Will recommend Creative Doors to anyone that needs their services.

creativedoor.com
5
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As Construction Buyer for a successful television show, I deal with many vendors. However, I don't often reach out and acknowledge vendors for their service. In this case, I'd like to compliment Mike Van't Hullenaar, Commercial Sales Consultant for Creative Door Vancouver Ltd., who went above and beyond in order to supply a very specific overhead door. Despite the difficulties presented due to a very tight time line and both the Canada Day holiday and the Independence Day holiday, Mike was able to order, have built and expedite the shipping of a very specific overhead door. His efforts guaranteed that our construction team had enough time to install the door and have the set ready in accordance with our filming schedule. I'm very grateful for Mike's tremendous customer service and I would wholeheartedly recommend Creative Door Services.

creativedoor.com
5
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Creative Door is a solid company with professional and courteous staff. I didn't meet the installer, Ben, who serviced my garage door in person; but, he was very polite on the phone, even after I accidentally locked him out of the garage on his first visit to my home (I'm about a 45 min drive from their office). On his second visit, he fixed the original problem and even went the extra mile to service the squeaky hinges on my garage door - something I had been meaning to get at myself and that wasn't on the work order. I think that speaks volumes about the employees working at Creative Door. Thanks for the exceptional service!!

creativedoor.com
5
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Way too cold for everyone and everything! The cable snapped on my garage door and I was so impressed with your service ; both on the phone and from your serviceman. Efficient, polite, and attending to extra details. A big bouquet to the Creative Door team!

creativedoor.com
5
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We have utilized many garage door companies for commercial service. The one that has been consistent, professional and able to repair all issues has been Creative Door Ltd. We continue to use Creative Door for all our maintenance and repair needs. Service has been great and all staff are knowledgeable and able to answer questions. We recommend Matt Crawford and his team!

creativedoor.com
5
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We purchased a garage door and garage door opener from Creative Doors... the final result was fantastic! The price was great ,the door itself was of great quality and very very happy with the install too! I would recommend this company and I'd definitely use them again. :)

creativedoor.com
5
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I have worked with Todd H to have my opener replaced with an 8500. Initially I thought I would have to re-run the low voltage wiring to get into the correct spot as the 8500 is a "jack shaft" opener rather than the traditional opener "trolley" style. Todd was fantastic! He went over all the features and warranty etc. The installer, Ben was also amazing. Very very clean install and went the extra mile to ensure it worked the first time. I am so very impressed with Creative Door and will be making sure to use them in the future. Thanks for everything Todd and Ben - greatly appreciated!!!!!!!

creativedoor.com
5
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We have been very happy with the garage door and opener Creative Door installed three years ago that was completed in a timely fashion. It stands to say the integrity Creative Door desire their employees to portray was evident in the technicians sent our way. They were extremely professional, very knowledgeable in their field of expertise, courteous and polite and portrayed a very positive attitude. As a home owner, to select a company such as Creative Door to handle our needs, was truly rewarding. Not only is the product great, the positive, caring attitudes by employees sent our way, was also a reflection of how much they truly care for their customers. We were taken care of in like to how one would treat a family member. Since that time, we have recommended many individuals, including companies,seeking new garage doors and/or assistance with any other enquiries they had, to Creative Door. The technicians whom handled the install for our location, handled things so smoothly, without a hitch, it truly was refreshing! We wish Creative Door many years of continued success. Thank you again for taking away the old door, and leaving our place spotless.

creativedoor.com
5
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After many years of service, my door opener "bit the dust". I called Creative Door. They responded very quickly, came when they said they would, installed a new opener that is working much better than the original. Professional approach from the initial call through to the completed installation. Would highly recommend Creative Door to others.

creativedoor.com
5
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For just a residential customer looking to replace a bracket on my garage door opener's track, Lynn was exceptionally helpful. Shouldn't have to come here often but more than happy to next time I do!

creativedoor.com
4
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As a property manager, we always strive to give our client base the absolute in terms of quality of service as well as promptness. To achieve this, we rely greatly on our service providers. Creative Door has been a great partner in keeping our clients' garage doors working well -- only when a garage door is not working on a 120 unit condo do you begin to realize how essential this item is, which many of us take for granted in our own homes.

creativedoor.com
4
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Have to give it to Creative's service desk, outstanding, friendly and works hard for the customer!! Great to see customer service...the best kind, the kind of attitude that everyone should emulate.

creativedoor.com
5
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Great Service. Creative Door Edmonton is the vendor for my work. My direct contact Ashley from customer service is awesome, friendly and helpful every time. The repair persons/techinician are very professional and always get the job done in the timely manner. I know I can count on them no matter it is broken spring, loose chain or malfunction garage doors. Keep up the good work!

creativedoor.com
5
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Contract work is great, they have always met our expectations. A solid work force and well trained; Jason the superintendent that we deal with is extremely knowledgeable and professional. We have had 12 doors installed, from manual to motor controlled, explosion proof and regular items. Each product installed correctly, non functional/warranty items replaced with no hassle. A company that just gets it done. Thanks to all the crews that came out to Ft.Sask industrial plant, I will always recommend the products to home owners and to commercial and industrial customers. Safety was top notch and CD was able to meet and sometimes exceed the stringent site regulations, as well as adapting to the ever changing conditions and location on site.

creativedoor.com
5
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Our door wires came off the wheel. It was fixed quickly and expertly. Our very old opener had a belt worn out so we decided to replace it. This was done within a day. The service was outstanding and the repair people came when advertised and called in advance to make sure we were there.

creativedoor.com
5
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I contacted the company online and received a response in less than 6 hours to book service. The service call was arranged in less than 48h and I was able to arrange for everything to be done while I was at work so that I didn't have to be at the house and take time off work. The garage door now works perfectly and I didn't have to wait around a long time to get things taken care of. Would recommend highly to anyone looking for servicing of their home garage door.

creativedoor.com
5
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My garage door spring broke, I called on a Tuesday morning. I called the service line and was given a price. The serviceman was out Wednesday afternoon to do the job and quickly completed the work. He also took care of a couple concerns I had with my door. The experience was simple and quick. Very pleased with the service I received and would recommend them to anyone. Also, they had an AMA discount which was like icing on the cake

creativedoor.com
5
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Okon Design Build has been dealing with Creative door for years and we use them exclusively on commercial projects. The latest project just finished at GFL Environmental a couple of days ago in Sherwood Park with a retrofit of two 20x24 doors and one 14x14 into an existing facility and all went very smoothly. We had Alex Shorten leading the project and Kevin Paradon on site. They were both very polite, professional and cooperated with GFL staff and other trades on site. Without being asked, Steven Brightey the facility manager came over to tell me how great the Creative staff where. Steven said they always sign in/out and apply for hot work permits whenever they are welding and cooperated with all GFL staff. He said someone should let the Creative management know how great their installers were so here we are doing just that. Chris also showed up one day to help Alex/ Kevin and Chris did my last install at the Grant residence where the owner also commented favourably.

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Locations:

Creative Door Edmonton Ltd.

14904 135 Ave, Edmonton, AB T5V 1R9, Canada
(780) 483-1789

Creative Door Edmonton Ltd.

14904 135 Avenue, Edmonton, AB T5V 1R9, Canada
(780) 483-1789

Creative Door Vancouver Ltd

1678 Fosters Way Unit #3, Delta, BC V3M 6S6, Canada
(604) 524-8444

Drivers Creative Door Services Ltd Ltd

17407 106 Ave NW, Edmonton, AB T5S 1M7, Canada
(780) 483-1789

Creative Door Services Ltd

2128 Emmet Hall Rd, Regina, SK S4N 5W7, Canada
(306) 721-8515

Creative Door Services Ltd

2128 Emmet Hall Road, Regina, SK S4N 5W7, Canada
(306) 721-8515

Creative Door Kelowna Ltd

2600 Acland Rd #1, Kelowna, BC V1X 7J3, Canada
(250) 491-2012

Creative Door Kelowna Ltd

2600 Acland Road #8, Kelowna, BC V1X 7J3, Canada
(250) 491-2012

Creative Door - Calgary

3740 27 St NE #8, Calgary, AB T1Y 5E2, Canada
(403) 291-2375

Creative Door Saskatoon Ltd

400 41 St E, Saskatoon, SK S7K 8E7, Canada
(306) 653-5886

Creative Door Winnipeg Ltd

64 Hoka St, Winnipeg, MB R2C 3N2, Canada
(204) 224-1224

Creative Door Winnipeg Ltd

64 Hoka Street, Winnipeg, MB R2C 3N2, Canada
(204) 224-1224