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11204 178 St NW, Edmonton, AB T5S 1P2, Canada

(780) 476-8723

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prosourcewholesale.ca
1
@

Be warned, when they mess up and cost you time/money they will not step up and make it right. They make you to take the hit. Before ordering I was concerned about the distance they were from me vs a close by tile place, they offered $50 off the competitor's price as incentive to drive out to them. In a couple weeks I was informed my tile was in. I called to ask about Saturday pickup when I could not make it on Friday and was told the warehouse was closed that day. I mentioned it was a small package and asked if it could be brought out to the front. That was agreed to but the person failed to mentioned the 3 hour window of opportunity for Saturday pickup, (or any recent changes to hours she might want to tell me about). But I’m a smart guy and checked the hours on their web site (Saturday: 10 am - 2 pm) before heading out. When I arrived at 1:45 the sign on the door informed me new hours as of Jan. 2 were "9 am to noon”. Oops. I have a good sense of fairness and my sense was telling me my order should be dropped off at my place. Or if I have to drive another hour to pick it up, it should be another $50 off. I'm sure they have enough profit (on a $700 order) to do that without losing money, or somebody who is responsible for getting the web site updated has a car and they can deliver it. But I was told I can simply drive out again and pick it up. Hey, people, the policy should be when you goof up, there are consequences for YOU. You should take responsibility for your errors, and make it right. Why make your customers take responsibility? So the attitude at ProSource is, "we have your money, we don't care about you".

prosourcewholesale.ca
5
@

Amazing, friendly service!!

prosourcewholesale.ca
1
@

The most arrogant men I have ever dealt with. The man who took back my product was the assistant manager, who told me a credit would be placed on my credit card. A week later I inquired as to why the credit hadn't been put back on my card and received a snotty response indicating that there would be no refund as they don't take returns on the product I returned (COMPLETELY UNUSED). Had I not followed up, I would have never known they were planning to resell my product and pocket the cash. These guys are the worst I have ever dealt with. Professionalism is not something you will get here. You will get cheap product. STAY AWAY.

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Locations:

ProSource of Edmonton

11204 178 St NW, Edmonton, AB T5S 1P2, Canada
(780) 476-8723

ProSource of Edmonton

11204 178 Street Northwest, Edmonton, AB T5S 1P2, Canada
(780) 476-8723