too many popups on the siter when I am trying to buy
Easy to use site, simple buying experience
Home Depot is a great place to get lots of items for the home
I like ordering form homedepot.com because of the convenience, pricing and the free shipping option
I look forward to receiving this rug. I hope that it meets my expetations.
Prices and shipping options are great. Selection on some items not great.
Very simple and easy to use web site. Purchase was simple
Had looked online at these and came back to it a few weeks later and was able to purchase them.
I shop online with Home Depot, because certain items are only sold online, and Home Depot .com generally beats the competition price-wise.
The process is also very easy, and shipping items to my local store is always free.
all went well
Purchased a new high end KitchenAid dishwasher with a custom panel front. I asked if they can install and they said not problem it's only $99.00 and $15.00 to take the old unit away. When the delivery men came I asked if they ever did a custom front and if they are licensed plumbers. They said no to both. Then they said they could not disconnect a cope line as they are not licensed but could direct wire and do a flex line that was extra. Told them to get out. I am not going to risk my house with "unlicensed people". I asked for a refund of the $99.00 and $15.00 and had to fight them for that. 4 days later no refund. No problem. Thanks to having a Black Card, my bank canceled the complete charge and said we will wait for Home Depot to call rather than put me on the defense. Screw Home Depot. Non licensed people, get real. My plumber charges me $200.00 and it was worth it. It took two hours and he took the old one away.
First I would like to emphasize that I am extremely disappointed and feeling injured with the product and customer service I received from Home Depot. Last Wednesday I received a desk that I bought 20 days ago. Today I hired a person to come to my house and assemble the desk. To our surprise when we opened the box we verified that the desk was broken (one of the sides of the top of the desk was completely broken).
The HD on Bitters in San Antonio, Texas has two people who love to answer the phone at Customer Service desk, especially if they have no clue what goes on in the store, and especially a boy named Louis who has to "put you on hold to research the situation." Really? Customer Service does not exist at Home Depot. Customer Service does not exist in San Antonio. No wonder other metropolitan cities laugh at San Antonio. I was given an option of a.m. delivery or p.m. delivery. Because I have to drive 125 miles each way to accept delivery, I chose the p.m. window of 12-6.
So I originally posted this on the Home Depot's product review page but they said it didn't meet their guidelines because it didn't discuss the "product." Meanwhile, the "product" I ordered was an INSTALLED Backyard Discovery Playset and my review was about the HORRIBLE process they have in place of subcontracting multiple layers of work to an awful company - GO CONFIGURE - and how the installation basically consisted of me chasing all the parties involved to get anything done (and still hasn't happened). So hopefully this review helps some of you! (As an aside, the actual people - the third level of sub-contractors who have showed up at my house have been very nice. Still no installation, but very nice people).
Purchased carpeting with Home Depot and was satisfied with the installation. What was criminal is a 25.99% interest rate. Had 6 months without interest but that all hit on the 7th month to the tune of $382. I now have an interest amount of over $70 per month. Needless to say, we will no longer be using Home Depot for anything.
We had vinyl flooring installed in 4 rooms. We were happy with the installers, they did a good job. The problem is the poor service of the installation scheduling. We were given a date to have it installed 5 weeks after the flooring came in. After several phone calls through these 5 weeks, we were told they couldn't find an installer any sooner. Installers (3 men from 3 hours from our home) came on the date we were given. The installers told us that they got the call for this job on Saturday. 2 days before installation date we were given. Wonder what we would have been told on Monday morning if installers could not be found. Even the installers could not believe it took that long to find someone.
Home Depot online told me they would refund the purchase of a $189 LED light that I did not receive, but later decided not to refund me and chose to not tell me! According to Home Depot online, they did it because they partner with UPS and therefore they believe UPS when they tell them they delivered it to me over me, the consumer, who tells them they I not receive it. The sneaky part is that they chose not to tell me about their decision reversal. I only figured it out by checking my VISA account and not seeing the refund.
Yesterday while I was checking out at Home Depot (9890 North 90th St. Scottsdale, AZ 85258), as I swiped my Home Depot card, an error arose at the cash register noting that I must have my card authorized. The cashier, **, called the office (I think) and stated the problem which was noted on the cash register screen. He called the number and talked for a few minutes with the person on the other end who then said that the person wanted to talk with me. I don't like doing that, but I did. I was asked questions about myself, address, phone numbers, last four digits of social security which took twenty five minutes.
Bought this fridge (Whirlpool Gold 28.6 cu. ft. french door refrigerator in black ice, model: wrf989sdae) for $2,499 plus tax in Dec 2012. Paid for extended warranty. Fridge totally crapped out August 2015. Still under extended warranty. Home Depot sent out a third party repair company, authorized appliance repair in Glendale AZ & the repairman said it was not repairable and he would report it as such.
The customer service at the Home Depot in Nashville TN 100 Oaks store is awful. One out of four sales people that I encountered upon my visit Saturday October 31 was helpful. The cashier that I had was the one person that was helpful and spoke nice to me. The other workers were rude and didn't want to help at all. Three workers in the paint department were having a good chat with each other but not wanting to help any customers at least not me or the others that were waiting for assistance. The store manager really needs to take a look at what really is going on in his store. I do not recommend going to this Home Depot store.
Just had a new stove and dishwasher delivered and installed from Home Depot. The two guys that came could not have been any nicer and respectful. Juan, from truck 1860, was very nice, even joking with us. He was very careful with the water (making sure to have the right container to catch drips) and with our cherry floors. He made sure everything was working properly and explained the basics. They even set the clock on the stove. Very professional, kind and helpful. Thanks! Next week we get our washer and dryer delivered. We hope it's the same team!
Last night went to Home Depot by Cicero, IL to check on some prices for some materials for home remodeling. Then on some of the materials I wanted to purchase had no price so I went to customer service to inquire price check on plywood and came across one of the associates named Wayne and asked him for help. He then told me that was not his dept but standing at the pro desk behind a computer in that section. So I assumed he worked there. I told him since he is by the computer can he just do a price check for me, but he refused and insisted this wasn't his dept and was upset because I interrupted his I assume his professional conversation with two girls. So he gave us a very bad attitude after a second attempt. He then paged someone from that dept building materials named Larry. That was like the worst associate I ever came across in my history of shopping in any retail store.
I made the mistake of purchasing a refrigerator from Home Depot because they offered free delivery. The delivery process was so unprofessional. The delivery personnel, outside contractors, brought in the fridge without any of its original packaging. They rushed out and didn't let us inspected the product. The product could have been damaged or altered during the shipment. I thought I was buying a fridge from Home Depot but found out the fridge was sold thru another dealer. The fridge started to malfunction a few days later. Home Depot wanted nothing to do with their defective product they sold. They passed the responsibility to the manufacturer. Home Depot's customer service lines were automated and when you did reach a human, they transferred us to the automated line. None of their customer service representatives took accountability and referred the problem to a another department. Never again, will I spend even a penny at HD.
Home Depot HVAC in Denver has one guy. Yes, one guy & one guy only for MILLIONS of people. Took two days off work...he called in sick, both days. Are you kidding me? For a service area of millions, Home Depot has ONE guy? Really? The first woman on the phone was apologetic & said "I will give you $10.00 off." The second, cancellation. The woman was rude to me. Huh? She said "Why don't you go somewhere else?" Well it was a Saturday... Another day I took off & no one, NOT one person in Metro Denver was available. I lost $100.00s of dollars. I am a teacher. This hurts...A LOT! My boyfriend took a day off, my building manager took a day off. Thanks Home Depot for ripping me off.
On the evening of October 27th I found that my oven was not working properly. Having purchased a warranty for my appliance I contacted the number given to me by Home Depot. I spoke with the first person and was told that it would be seven days before they could have someone come out and look at my appliance. I expressed my dissatisfaction and asked for a supervisor. After waiting approximately five minutes I finally spoke to a woman who was very rude telling me the customer to stop interrupting her, when in fact she was being rude and told me she was speaking to me that way because I was speaking to her rudely. So I am to assume nowadays it is acceptable to be a service rep. And treat customers with disrespect. I grew up in the era of the customer is always right, a joke nowadays.
I had 2 Andersen brand sliding doors installed by Home Depot and the doors do seem to be a fairly good quality product (time will tell). I would not recommend however, to use Home Depot contractors for installation. Their price is outrageous and they refused several times to break down or itemize the costs, instead bragging about the "lifetime warranty" which they refused to furnish in writing until I threatened to cancel the order.
Bought a new Samsung washer to replace a 4 year old one. This new washer was purchased at the West Cobb store in Marietta GA, August 1 2015. Today September 28, the new washer flooded my downstairs part of my home. Called Home Depot, told nothing they could do, was told call Samsung. So Home Depot doesn't mind selling the products but they want no responsibility for the product. Just give Home Depot the profit, no service, no help. Well, Home Depot, how about no more of my business?
Council Bluffs store tool department. Employee was spot on with helping me get what I was looking for and helping me load it up. Plus I got a gas grill for cooking.
After sending in a payment ON TIME, it was applied to wrong account. After TWO months of hassling with them, they would NOT credit late fee, even with copy of check. They said it was a DAY late. Check shows it was deposited on due date. They screwed my credit score. They said "tough pay the late fee or keep getting billed". I paid the late fee (under protest) AND STILL was charged fees. Took 2 more phone calls to get late fees removed, but they won't contact credit rating services.
Being a former Union advocate, I don't agree with your use of automated pay lines eliminating several jobs for would be employees. Also, minimum wage pay is hardly sufficient to support one person, let alone a family. I abhor your charging 26% (25.99) interest on credit cards. This is outrageous. Are you connected with the Mafia? Because of these foul practices, our family will NO LONGER shop at your store. Our future purchases will be at Lowe's.
I used my debit card to make a 80.19 purchase. The Home Depot cashier told me it was incomplete. Happening 4 times coming out with the same response. I call my bank asking them "What's going on? I have money in my account." The bank responded by saying all 4 transactions went through. I was out almost 400.00 and it's been one week and still not resolved.
I attempted to purchase laminate flooring including installation. Their promotion was/is buy any flooring over $1.50 a square foot and PURCHASE 250 square feet or more and you get installation at $.89 a square foot. Well, the flooring I picked was $1.88 a sq. ft. and after Home Depot measured my floor, it came out at 245 sq. feet. In THEIR quote, I was to purchase 19 boxes of flooring at 13.26 sq. feet per box, which equates to 251.94 square feet of flooring. Well, Home Depot REFUSED to give me the $.89 installation price due to my MEASURE! After several calls to customer service and my local Home Depot store manager trying to explain to corporate the problem, they have taken a stance that defies logic.
I wanted to write to you today about a very unpleasant experience I had at Home Depot of Hazlet, New Jersey. Almost 2 weeks ago I bought a $699 generator in the wake of a now-defunct hurricane Joaquin. When the ladies behind the counter were ringing me up I asked them what the return policy was. They told me I could return the generator as long as I didn't put gasoline in the unit. I asked them if it would be returnable if I got the unit ready and installed the bar and wheels. The three of them assured me that would be fine just so long as the unit doesn't contain any gasoline.
Hello everyone. To all shoppers or potential customers for Home Depot don't ever use any gift card from Home Depot and make sure you always have your ID with you when you're planning to return anything even if you have the receipt. Better than they treat you like a thief because princess Maria will not going to even bother to help. And don't waste your time of calling 1800#. They don't really care.
I purchased a lawn 5-months ago on a "No-Interest Promotion". I've been paying on my Home Depot card every month (more than the minimum payment). I logged on in today (10/24/2015) and find out that my promotional balance is the full amount of the lawn mower. Customer service indicates that "No payment is applied on Promotional Purchases unless your account balance is $0.00". Home Depot wants me to "default" on paying off on the Promotion Purchase so that they'll get another $94 in interest. Their No-Interest Promotion is a ripoff. BEWARE!!!
We ordered a washer and dryer from Home Depot in Burlington VT. The first delivery crew was not able to complete the installation because they did not have the right equipment so they rescheduled. The next crew came on the wrong day, when both my wife and I were at work. They got my 12 year old son and 10 year old daughter to let them in the house, still couldn't finish the job correctly and then told my son he had to forge MY name on their work order saying that the work was done. Is that even legal? Who bullies a child into forging his dad's signature?
I have had it with Home Depot in Goleta. Every single time I have to go there, there is a problem. I have walked out of the paint department because no one will help me, the young clerk was too busy on his phone to help me, and a repairman checking the paint mixing machines would not make eye contact, so I left a huge cart full of items and several hundred dollars of purchases and went to Orchard Supply Hardware. This week we HAD to go and it was every bit as bad as before. When checking out with plywood, lumber, spackling, flowers, and other items, the check out girl could barely look up from texting on her phone and sent us out the door only to be told to come back in because she had not even rung up the items on the other side of the cart.
I visited my local Home Depot (Signal Hill, CA, I believe), located at Spring Street and Atlantic Blvd. I purchased several items including a plant which was located on a pallet marked "was $12.95, now $7.95". At check out, the plant rang up at $12.95. I was forced to wait a half hour for another employee to price verify. Meanwhile, the cashier checked out another 5 customers while I had to stand and wait for the verification.
When I signed up for the Home Depot credit card, I made a mistake. It was late at night. The clerk said emphatically that I must provide my social security number for the card. NO... That is against the law but Citi is a financial institution (yada, yada, yada). I requested auto pay for the card. That worked for the FIRST month. When I went to HD to buy some items, the register would not accept my card.
I had received an email from Home Depot that my ordered had been cancelled, I called Home Depot and I was told that after I had placed my order that the prices had gone up on two (2) of the items in my order, the Home Depot person I talked with was very nice and he reordered those two (2) items a shower stall kit and a 2-jet shower tower system and he gave me a discount on my order. I just received a new e-mail from Home Depot stating that my new order has been cancelled for unknown reasons. My current order #C420751260. I'm working on a total remodel of my home and will be buying several more items over next several months, however, I'm now thinking that I might need to look at other places like Lowes or Amazon. Thank you. Allen Stockton
Shopping on line was quick and easy. Great service and delivery-will shop again!!
I have always purchased from Home Depot. My first on line purchases have been in just the last month. Orders went through fine, first delivery was early by a day and the medicine cabinet was safe and sound when it arrived. I am looking forward to tomorrow's deliver of a table top gas grill. It took a day or two longer but came from the West Coast. Lastly I ordered a charcoal smoker that has not shipped yet. The other customers reviews were (and when the smoker arrives will be) very helpful. They all had changes they made to the unit to improve how it works, pretty cool network.I have shopped in HD in South Philadelphia, Ithaca New York and now Hyannis Ma. The folks in all 3 of those stores have always been helpful and pleasant.Thanks
They were very helpful and knew what they were talking about. I appreciated there willingness to answer my questions.
In store and online shopping is great. No problem finding what I need in either. Though it would be much better if there were more knowledgeable sales personnel on the floor, I cannot complain about anything else.
Fast, easy and convenient
Have not opened the box yet
The item came on time and in good condition thanks alot."
Order process was easy enough, and the delivery was scheduled quickly. Then the box showed up a week early with spot on tracking.
I received my heater as promised. I am very satisfied.
Got it and it wasn't broken. Thx
Easily able to search for what I needed. Quick delivery was nice too! Thanks!
The delivery was securely placed on the front steps (discretely) and I appreciate that so much.
I have not received my charger yet
The staff was very helpful and efficient.
I miss my interior wood shades :(
The prices are up there but the quality sure counts for it. I mainly dislike the people working here. The website works fine, but for any questions about DIY stuff they all basically tell you that you are an idiot and you HAVE to hire someone else to do it. Will never go into a physical store again for that~
if you just want the basic product it's ok but if you need ant information or customer service, move on to Lowes!
HomeDepot has everything for the home and is a great store.
I switched from Lowe's to Home Depot . About the ONLY issue I have is that sometimes it's very difficult to find someone to help you, and that's because the staffing is low...I suppose to save money?
Otherwise, great place to shop!
Good products, good prices, good customer service.
This is where my brother bought hardware to build his own small shack. Great stuff and staff!
i recommend this store.
I love home depot and go there at least twice a week. They always ask if I need help, I am always greeted when I walk in, the check out is easy and items are usually available. The only issue I have with them are the independent sales people giving a deal on home improvement. I am always approached by them everytime I shop and I find it annoying since I am there so often.
Bought a mantel shelf for my fireplace, I received the package a week later and when I opened the huge and heavy box I came across to a cracked and scratched corner of the mantel shelf, no screws and no touch up paint as mentioned in the instructions. Called customer service and the only 2 options they gave me was to take back the mantel to a home Depot store for a refund ( not full amount paid) or she could do it online for me and it would take 5 or 6 weeks to get the money back. I asked if I had another option as this 2 didn't work for me. After 42 minutes on the phone all they offered was 15 dollars back from the a mount paid and a phone number to contact vendor to ask for touch up paint. When you buy something new and pay for it you expect to get what you asked for , not A scratched item. The least they could have done was to offer to exchange it for a good one. People you should care more about your customers.
I ordered washer and dryer and microwave. Told they would deliver on a Friday. Called for window of delivery that morning. Told 1-4. I CALLED at 3 pm as to when products would be delivered. Told around 4:30. I never received a call. I called at 5:45 and told that the truck broke down. I had cancelled clients' appointments and scheduled loading dock for the entire day. Terrible business. I called their main corporate office in Atlanta, GA and will file a complaint with that State's proper offices.
I do love the daily deals on Homedepot.com. Great deals if you are fixing up your place or building a new house. We have gotten some of the best deals there. Any problems or issues are dealt with at customer service very efficiently.
I use Homedepot.ca website often.
Often I feel frustrated navigating the site as there are many duplications of products on the site. I recognize that lumber prices are frequently changing, however it's difficult to often find the most current price online.
Used as a guideline only, the best shopping at home depot is still better in the store rather than online for me.
One stop showing great!
unfriendly and lazy staff at department of lighting. When I asked for help to find led bulb which I need, they told me to go and look by myself
Home Depot took over the home improvement business from local stores - forcing them out of business and literally buying their buildings to convert into "Home Depots". At first, they offered good selection and lower prices. But once the local stores were out of business, Home Depot slacked off.
Now, the selection of products is little different than what you can get at the other national chain - Lowes - and probably a little higher priced. And if they don't have it, there is nowhere else to go - they have driven all the competition away.
They have a good return policy, which is very important and well used - the lines at the return counter are just as long as new sales. But just like Lowes, they only stock the mass-produced items, and only support those products with parts and accessories. In most cases, you can get better products at lower prices by going to the right supply house - i.e., Plumbing Supply, Electrical Supply, Lumber yard, Building Supply. There is something to be said for the convenience of having all these things in one place, but you must dig through the lumber to find a straight piece, and make do with whatever fittings you can find to meet your electrical or plumbing needs.
The best section is the garden shop in my opinion, where you can get plants well suited to your area at decent prices compared to local nurseries. But if you want anything out of the ordinary, you'll be out of luck.
Most of my shopping experiences have been very good, with a few exceptions.
Other than a few small building projects, I use them primarily for my yard plants, trees, and garden.
If only they had them in Europe!
I turn houses around. Therefore I spend a lot of life looking for answers to problems. I have found Home Depot the most helpful with my hard to solve issues. They have stopped carrying a lot of better products in the store but some can still be ordered on line and picked up in the store.
Quick easy and accessible to buy home improvement items. Online assistants too, to help with questions. I love it! Never have I had a bad experience.
Can not tell if incompetence or intentional fraud! multiple entirely inconsistent representations by the various "customer service" representatives about my items ( which lost or misplacedby homedepot.com. What was true or what were lies or ignorance! To make matters worse-- one rep after mistakenly canceling my order despite being told not to do so, attempted to "cover her tracks" by sending an email claiming her action/mistake was "at my request".
I'd rather shop at the mom and pop shops but it's hard to because Home Depot is always lower prices and a 10% discount to boot. It's a love hate relationship
Home Depot HVAC in Denver has one guy. Yes, one guy & one guy only. For MILLIONS of people. Took two days off work...he called in sick, both days. Are you kidding me? For a service area of millions, Home Depot has ONE guy? Really?
The first women on the phone was apologetic & said "I will give you $10.00 off".
The second cancellation the women was rude to me???
She said "Why don't you go somewhere else?"
Well it was a Saturday...another day I took off & no one...NOT one person in Metro Denver was available. I lost $100.00's of dollars. I am a teacher. This hurts. A LOT!
My boyfriend took a day off, my building manager took a day off.
Thanks Home Depot for ripping me off.
all shopping done in homedepot is a pleasure. they are very knowledgeable and all merchandise is excellent and no prob lems whatsoever if you are returning merchandise. i highly recommend them.
The forklift operator has a problem with helping you get stuff off the top shelves. We work him to hard, he has to get a fork lift, a spotter and get them out side to be loaded. HIS WORDS.
I guess I was suppose to get to the top shelf then top of the pallet and get 120 cap stones for my self. The way I look at it is, If he was doing his job, then the pallet would have already been on the bottom level and I wouldn't have needed his help or his sassy mouth at all. I went to Lowes across the street and got my cap stones. Funny Not 1 person there complained and even said thank you as they took my money.
Do yourself a favor and shred your Home Depot card! If they give you interest for 24months and you do not pay in that time, you get an insanely large balloon interest charge at one time! Bought a/c for $5,000+ received in ONE bill an interest charge of $4,000+ They prey upon consumers and will do nothing to help. SHRED YOUR CARD!
These days you have to order everything. Their site is getting easier to use. Love the free ship to store for small items.
Great place for the do-it-yourselfer. Good prices quality products
happy with purchases and deliveries
I like this place, I get most of my tools here and they are all over the place. Seems to be lower than Lowe's
Home Depot in Seaside is EXCELLENT from Hershel in appliances, to Linda at the return counter to Eric in Millworks to Moshe the manager. Best Service, best pricing and the people will go the extra mile for you. Ten GOLD stars for each of them
Hate home Depot.com. So many mistakes and calls, Our store, opposite Lowes is way to busy and you need 2 weeks in Hawaii after a visit. Lowes is empty and people are very nice.
Sometime they have the item and it's not display that a pain and very few peoples to help knowledgeable.
I am talking my Home Depot north Miami 121 st NE
I always feel that this store nothing is where you'd think it is
consistently bad. Never out of character. Lazy unhelpful employees as a rule. Good employees don't last to long there.
Great products ... great experience.
when you want to renew smthng at household, check them first!!
By far the best home improvement store as far as selection and experienced personnel. They do not always have the best price so you need to shop around.
Why the hell should I pay 22$ for speedier shipping for a product that takes 11 days to reach me ,3 days longer than originally estimated by them .it ships from a state that is run by illegal invaders from Mexico so that would explain it. Asinine. Paul Williams ,NY
Had to order a few things to work on our house, and decided to try the online web-store before the local brick and mortar shop a town over. Well, delivery was about the same, but I was able to call 1-800-HOME-DEPOT and get someone much faster than the last time I was in the store. Not the worst customer service, not the best.
Tried HD website to find stock at local store. Two items indicated unavailable except in 25-packs. Found both items in single quantity at local store, however. Website is inaccurate.
Helpful sales people good prices
This is where my son buys all his supplies when he needs to do repairs in the house. They are fantastic!
I don't know how to find stuff when it come on products that my husband need, but I like when someone help me and they got it. Cool service
Shipping is always fast, prices are very competitive. Much easier than going on an HD mission in town lol..
I have spent literally over $11,000 there over the past few years. I tried to return a very few perfect-condition items with no receipt for a store credit. They used to do that all the time. Now they use a service that labels you a fraud. Seriously? Yes, it is their right to change their policies. And it is my right to take my business to Lowes and Menards - where I have never had a problem returning stuff that is in perfect shape for a credit - which I am just going to turn right around and spend again! Also, the return credit is usually less than I paid because of sales. I'm totally fine with that.
I purchased a refrigerator which i needed in a hurry. They were fantastic. Uh was delivered on time and the product was wonderful
after I spending several thousands of dollars, for remodeling my house , home depot refused to refund, or even give store credit for four items that were not used,still in original package, with original receipt ,maybe less than two hundred dollars worth. their reason was a consumer reporting agency called TRE makes the decision not to refund ,exchange, or even store credit. stay away from home depot , shop at lowe's better service and much better refund policy .
This is a great Home Depot!First of all, its HUGE! Two stories of home improvement goodness. It's never crowded and there are always plenty of workers to help you and direct you to where you need to go.'Nuff said?!
Im a gay and I live in an a house that's almost 100 years old so basically I'm at HD at least once a week. I prefer the Colma location because it's less busy but I like the people at Daly better. The paint department is awesome. If they can't answer your questions they'll find someone who can. It's the same management at both and it shows.
I wish I could give a negative star review for the lack of service at this particular Home Depot. Kept me waiting for 45 minutes only to tell me, "I'm sorry"... there's no one here who can help you design a new kitchen nor answer basic questions about what we can provide. Might as well buyIt all online. What a waste of my time!
WINDOWS: Ordered Window screens from this store. Great experience in the store... awful experience after I made the purchase. I was told the screens would take 2 weeks to make, ship, and be at the home depot, since they use a third party vendor. 2 weeks passed, no phone calls, emails, nothing. So I had called in.... for three straight days because every time I tried to get a hold of someone in the window department (which I think it one or two people), no one would pick up the phone. I was fed up with being transferred to Windows, I asked someone to find the status of my window screens. Finally, the person on the phone figured out that my window screens had not been made yet at all. Apparently the vendor came back with questions to Home Depot window department, and Home depot never responded!!! They would of never figured this out unless I had called. Needless to say, I called every other day after this to get updates, and they said they would "rush" my screens, and it took two more weeks. So it took a total of a month and a week to get my screens (roughly). Overall I would recommend getting window screens from a window screen store, and NOT home depot. Granted we did it through home depot because we were there getting paint, and fixtures for our new condo. CLOSET: While we ordered the screens from home depot, we also set up an appointment to have a custom closet installed. Closet salesman came. Measured (106 inches floor to ceiling), and drew a closet out for us. We changed a bunch because we needed hanging space and we were told by the salesman, and his associated drawing that we would have a shelf above our hanging space, and an empty space about 10-12 inches to the ceiling that we could also use as storing space. We ordered the 96 inch hangings and would then have a shelf in that, and a space above the hangings. The whole process was to take two months. After we decided to purchase the closet (and paid the same day), we were told we would receive and email so we could ok the layout. Email received, questions sent back to home depot and NO RESPONSE, follow up sent to home depot, and NO RESPONSE. Finally we call and we receive a response. We ordered an extra bridge shelf and paid for the shelf. Finalization of the design took two weeks because we did not receive responses to our inquires and/or emails. We had to pick up the phone and call them, never received a phone call from them to us. With a lot of follow up, we finally receive an installation date. David, who should get his own star here and it the only reason we now have a closet, showed up to install. He measured the closet and low and behold our floor to ceiling is 95!!! Our hangings are 96. Not only will they not fit, but we were under the impression that we would have a shelf and an extra space above the shelf to the ceiling. So basically we lost a whole row (around the whole closet) of shelf (which in San Francisco is a LOT of space). AND the bridge we PRE-PAID for was not there (not in the package detail or anything). At this point I wanted to reject the closet all together. But David said that this happens often (*WHICH IS RIDICULOUS) and that he thinks we can work with what we have. I call to speak with a Manager, Craig. Craig understands, was very nice on the phone, and offered me a 300 gift card for having to redesign my ENTIRE closet on the spot (did I mention I had to take the morning off from work so I could do this). Also, he said they could get me my bridge shelf that day, or the next (as I explained I was not taking another morning off from work because they failed to deliver everything I PAID FOR IN ADVANCE). David and I spent the next hour re configuring the closet. David was fantastic, and he noticed that with the way the closet was set up, we would not be able to even get into the closet through the doorway. We configured everything, WHICH MOVED EVER SINGLE PIECE OF THE CLOSET TO A NEW SPOT. David was amazing. He really did a great job. After David left, and no bridge shelf in site, customer care called. I told them about my experience and having to redesign my "CUSTOM" made closet on the spot, and nothing fitting, and I said Craig offered us a gift card to home depot, and we need the bridge shelf credited to our credit card as WE DID NOT RECEIVE IT. She called me back and guess what, they offered me a gift card for 200. Way to recant what you promised, and drop it by 100, that's incredibly professional. I told this to the customer care rep and she said she would call me back (this was Friday afternoon, and I have not yet heard from her) - as I told her I could not wait on hold because I had already taken so much time dealing with this and had to get back to work. ALL AND ALL DO NOT BUY YOUR CUSTOM MADE CLOSET FROM HOME DEPOT, UNLESS YOU CAN GET THEM TO AGREE AND COME MEASURE AFTER THE SALESPERSON MEASURES. Or unless you want to redesign the entire closet on install day in a matter of 1 hour.
Came to the garden center looking for supplies to transplant my starters into a larger space. The garden space featured a good variety of flowering plants and also a variety of plant supplements and planters. However, if you are looking for supplies at a smaller scale, you'll actually have to find your way inside the main store...which I had to wander about and find out myself. At no point did any of the 4 employees in the garden center offer their help. A bit of an inconvenience...but I was in no rush so it didn't really bother me.Prices are pretty fair, a pretty sturdy (plastic) window planter, 8 oz of soil, and some plant food cost me just over $10.Parking is convenient, but towards the front, most of the spots are taken up by contractors and their ginormous pick-up trucks. Your best chance would definitely be off to the side by the garden center if you want parking closer to the store.
Review is for my experience with the GARDENING department. Great prices, ample selection, and excellent customer service! I read a NASA article recently on recommended house plants that generate AIR, which will improve your quality of sleep. You know, that Vitamin S!! So I called Home Depot to see if they had any Snake Plants in stock and the guy actually went around the gardening section telling me the different sizes and prices they had. Great!! I go in and I find my perfect snake plant ($23 for 11") and perfect pairing ceramic pot ($30 for 11"). The staff are so kind and answered all me questions on how to de-pot my plant and re-pot it in my coral ceramic pot. This is my first house plant ever and so, I'm super conscious and newb at this gardening thing. Went home, re-potted seemlessly with the help of my best friend -- more like I just stood there in awe while she worked her magic. And now I have a beautiful snake plant in my room, giving off CO2 at night to improve my sleep. Loves it!
WARNING: I can only comment on certain areas, I am not a contractor, or a home owner with big projects. I am a renter that likes DIY craft projects!I really like this home depot! it's not the largest, but it has what you need. The areas I visit most are: gardening, lighting, and paint! I like their variety of spray paint, it's pretty big, and they have a tester cardboard out there for you to test!As a woman that looks like she's young and lost in the store, people are always coming up to me and asking me if I need help. Even though most of the time I dont.. It's nice that they ask! When I do have questions, everyone helps me out as much as they can, and if they don't know the answer, they try to find me someone that does! yay!As many times as I have been there, I'm usually in and out within 15 min tops! So not too much of a crowd.
This is probably the biggest Home Depot I've ever been too!Problem is, even though it is a two story large size, it's hard to find the specific products you are looking for. Average assortment of products, but the size we were looking for was the only one missing on backorder.Pros:-Huge size of the store-Escalators and huge elevators to get to the second floor-Lots of workers along each aisle-Products are organized well with large, clear signs hanging-Self-checkoutCons:-Parking is horrible-Only one disabled parking available-Too roomy, space could be filled with more products
Rude rude rude. The workers there who are at check out and worker upstairs who covers floor where door bells and house alarms located are disgruntled and abrupt. Not helpful. They offer no assistance. Worker upstairs points in the corner and tells you to go find item. When you try to get information, he tells you that item no longer available and go to another store and see if they have it. The check out woman downstairs in customer service is no better. When you ask for help to get assistance to have someone load things in your car, she says she has a bad back and can't help. Huh? What type of training did these people have? No. No can't call. No can't get you assistance. Basically you are on your own when you go to that store. I won't set foot again at this location. I've tried to overlook the bad attitude and laziness the last 3 times I went to this store, but had enough. Not a way to handle customers or treat people. Rude rude rud.
I'm doing some remodeling (new laminate flooring, fix some walls, varnish and paint some stuff, replace some wiring, replace door knob, etc.), so I've been shopping here often. Usually I know what I want, so I seldom need any help.If u need help, service can be hit or miss here. Some are super helpful, and a few can be gruff, like the person that seemed annoyed when I asked him to please cut a few feet of chain for me.Compared to previous years, I've noticed that the staff seems to be trying harder to appear more helpful lately. For example, by asking if u need help when u walk into the store.1st floor = drywall, lumber, plumbing, pipes and PVC, doors, gardening, power tools, nuts and bolts, BBQ grills, holiday items, etc.2nd floor = paints, caulk, plaster, flooring, tiles, bathroom and kitchen items, appliances, lighting fixtures, area rugs, dollies, knobs, locks, velcro, etc.I had disposed off an old wall heater that broke down, so I needed to repair the hole it left. I was happy to find that they sell 2'x2' segments of drywall, instead of me having to buy a huge 4'x8' panel of drywall, that wasn't going to fit in my car anyways.I also needed a pair of 2" screws for a replacement handle, because the ones I had were too short. So the bolt thread checker was handy to determine the correct size of screws. Small hardware stores don't have that.Like other HDs, they can duplicate house keys (under $2, I think) and car keys ($39.99-$69.99, varies by car brand). But they have a very limited supply of blanks, so they don't have many types of keys in stock. I always go to Fox Hardware (SF FiDi) for keys.The paint counter can do color match for any sample u bring (must be at least the size of a quarter), or browse thru the color samples on display. That means u can get almost any color paint u may need. That one yelper (V.) who complained about a limited range of paint colors, had no clue about this when she posted her misinformed 1 star review.The bathroom is on the 2nd floor, up the escalator, then turn left (towards the paint dept. counter), at end of aisle 26.
Wow. So many people and all so helpful! Am I at Home Depot??!? Never gonna give Home Depot 5 stars cuz, come on. But yeah not bad!
Been here multiple times and typically get excellent customer service. On the weekends when the place is packed, the staff can be a little frank but that is to be expected. I would definitely recommend going here before or after work instead. I have had staff walk around with me to make sure that I find the exact product I am looking for and call the home Depot in Colma for me if they are out of stock or no longer carry that item. The staff let me take a bunch of carpet samples when I was afraid that my bed supports would scratch the hardwood floors in my apartment. Always cut keys perfectly, the same can not be said for the Lowes on Bayshore. This store can not be beat for quick and friendly service.
So far my husband and I are happy with this HD. Great selections, easy to find things, and the staff is nice, professional, and helpful.
This place is awesome and has everything I need. The staff are very helpful and attentive.
Great place for tools , plants , and even some automotive . The overall building is very large and slightly overbearing, but great place and great service in the end .
Worst home Depot ever! Went through self checkout and had an item that wouldn't scan. No one knew what the part was (4" dryer duct), so they sent someone back to get the skew number for it. We waited for about 25 minutes (with a line of people behind us impatiently waiting to use self check out also) before I decided to run back and get one with a better tag to scan (took me less than a minute). I saw the one they brought back with them in a cart that was for restocking, but no sign of the employee who went back there to "help" us. The lady employee in the self check out area could barely speak english, and while we waited she was misunderstood by nearly all of the people coming through the line, and she was rude to the people who didn't understand her.Overall a horrible home Depot experience, and no apology from her even though she had us waiting for 25 minutes, while my toddler fussed from boredom. I am a plumber and I use home Depot all the time in Sonoma County. I will avoid this location next time I am in San Francisco helping my family fix something, and I recommend that you avoid them also!Advice: hire some competent employees Home Cheapo!!!! Sheesh!
Sunday morning carpet and paint shopping. Staff a bit spread out before 12:30. Looks like management is trying to keep their pro staff at home as long as the can.This is the second time we've purchased carpeting from Home Depot. Both times, it's gone very well. Many of the carpet stocks are maintained by the installer, JW Floor Covering, Inc. Both Home Depot and JW Floor Covering have done a great job on performance, quality, and integrity.I recommend them.
You need tools..THEY GOT'EM!All electrical appliances can be found here. From power tools to toilets they have just about everything. I always recommend asking for assistance if you have no clue what you are looking for. And if they person you are talking to doesn't know THEN you are in trouble. Just make sure that you look online before coming so that you have an idea of what you are looking for and what you need. The last thing you want to do is by additional items that you do have a use for.Yeah, it is essentially the Costco for hardware, gardening, and appliances. Buy and bulk so that you do not have to come back for another 3 to 6 months. Happy drilling!!!!
Only good if you know exactly what you need and where in the store to find it. For the most part, the people that work there are either useless or rude, or both. I was given the runaround on more than one occasion. Nobody seems to want to do their job there. Better off going to the Colma store.
I consider myself to be ultra feminine and the utmost alpha girl, but decided to visit this location to see of there was anything I could purchase for a slow draining tub (probably due to my long luscious locks, hahaha). I purchased a pipe gauger for the tub, but decided it would be too strenuous for me to use, so I decided to call the plumber instead. I came back to return it, but Linh (older Asian lady with glasses and long black hair) from returns was completely rude and refused to accept my attempted return from a purchase I literally made an hour ago. However, she didn't question any returns to the customers before me. The patches on her vest said "certified returns specialist for 10 years" and "customer service" expert. What a joke! I suggest management offers Linh some courses in Customer Service Excellence. 0 stars for Linh in Returns. Management needs to train their employees on how to offer better customer service. Also, poor response time in the bath aisle upstairs. An associate paged for help to locate shower chairs but no one showed up ....
I have been building a mini aquaponics garden for my classroom so I've been frequenting many hardware shops lately and I wasn't overly impressed with the store. The prices where better than the other places I went to, but the service was much worse. When I was looking for PVC pipes and attachments the store was really unorganized and I couldn't find anything. I found a guy to help me but he had no idea where anything was either, so we both say in the isle for 15 minutes searching for the parts I needed until I just left.The guy that was helping with the PVC was nice but useless, the next worker I encountered was when I needed a water pump. She was also useless and she wasn't even nice like the last guy, she just kept snapping at me. I still bought most of my stuff from them because I'm a poor teacher and can't afford to pay the higher prices at the other hardware stores, but I definitely got what I payed for in terms of the service. 2 stars only because the first useless guy was nice and the prices where good.
This Home Depot is located next to Costco on Alakawa Street. I like coming to this location over others because there is always plenty parking and the staff has always been helpful.
Ugh when will the series of hurricanes, cyclones, and tropical depressions going to stop veering in the direction of Hawaii? Seriously, every time one does, its record breaking hot and it blocks our trade winds! We just renovated our home and having AC installed was a must, so off to home depot we went to check out units. Home Depot always has the best deals and this Home Depot has been a go to, for months during our renovation. I did not know that this was a vortex that sucked up a lot of your time on a weekly basis. One of our visits was 5 hours long, going over products and materials with our contractors. We did a full gut and renovation of every room in our home so we spent time getting quite the education from EVERY department. I felt as though I could go onto one of those HGTV renovation shows and flip a house myself!Everyone was so helpful and didn't make us feel like an idiots by patiently answering all of our questions and took LOTS of time to find us inventory on those scary ladders. Much props to their training programs, it's working because the employees here know of what they are talking about and all seem to have done the work they speak of on their own homes.We have to give a shout out to Richard in the tile section. We picked his brain multiple times about our kitchen and bathroom tiles. One of our contractors was also giving us a hard time about changing the bathroom tile designs we wanted and dimensions and Richard said something so perfect "You have to love your renovation. Love over time becomes like, like becomes hate. If you only like it now, you will eventually hate it, so you have to hit the highest possible love it in the beginning." That was all my fiancé needed to hear to make our contractor stop his hissy fit.We did the will call thing a bunch of times, and on our first major will call order for a contractor, home depot didn't have it ready. To make up for it they delivered all materials to our home immediately, which I am sure my contractor was happy about because the boxes of tile we purchased were like 50 lbs each and he didn't have to carry them. Customer service recovery here is quick.I love their kids workshops we saw on our numerous trips here. It's a great free community event they do in their parking garage (I think monthly) to introduce kids, 5-12 to their own do it yourself craft projects. My fiancé and I joked that if we have kids we should make each one do a different trade, there is serious money to be had here (we could start a business lol) and it's helpful having an electrician or plumber in the family! If you're not in the trades or construction home depot has really practical Do It Yourself workshops. The fiancé and I signed up for a bunch of classes (these are free!) in October, so I'll update to let you know of how they are, but it's nice to know and be able to do minor stuff yourself and not have to call in handy man for $200 per hour!A lot of people think that Home Depot is just a place to pick up appliances, construction and building supplies, but it's a wealth of free renovation and home project knowledge to help you brain storm ideas and fix problems. This Kalihi Home Depot is a must for your next home project!
Located right next to Costco, Home Depot is a great place to come in and get items for home improvement and construction as long as you know exactly what you need and what aisle of the store to find it down to the shelf, otherwise good luck. Even coming in at non-peak hours, lately, it has become difficult to find someone willing to help you and not make you feel judged and out of place. Came in to get a piece for a socket wrench, came out with the wrong thing. Me and my friend also spent around ten minutes looking for something else, only to give up and leave empty handed. All that being said though, the place is still better than the Lowe's next door and cheaper than City Mill.
I thought that these people were supposed to know their shit. When I asked some guy about which PVC pipe would be a good replacement for the bell siphon in my aquaponic system, he gave me a blank stare and walked away. Smh.
Recently my parents asked for a new washer so I went down to The Home Depot after checking out another store. It was getting to about closing time and they were still busy in the appliance section which is a good sign. After looking through their inventory, I flagged down one of their appliance specialists to help answer some questions. His name was Danluo and was quite helpful in explaining the promotions going on at the time and giving us the measurements of the washer. Since they were closing, I decided to weigh the options and measure first before making any purchase.I went home and ran the numbers of the washer I was planning to purchase. Both stores had the exact model so it came down to the final purchase price. Ultimately, The Home Depot was a few dollars cheaper so I decided to purchase it from them. Yes, I know...it's only a few dollars but hey, a dollar saved is a dollar earned! The next morning, I had just enough time between meetings to run down and purchase the washer. Danluo wasn't working but Masa assisted me with the purchase. He was extremely helpful and friendly which is the reason why I'm updating my review to give them 5 stars! Masa spent time to go over and explain everything in detail which gave me great confidence that I made the right choice in purchasing here. He went above and beyond right before checkout by asking his supervisor for additional discount! Hamid was the supervisor on duty that approved an additional 10% off! So on top of the promotional 10% off, I received another 10% off the item! Then when I thought it couldn't get any better, I got the hoses for the washer at about 35% off from retail price! Total savings was about $200 from the other store and I love this Masa guy now. Will definitely go back to him at The Home Depot for all my future appliance purchases!
Customer service here is fantastic!! While we were wandering here, multiple friendly employees asked us if we needed help. "If you need any help, just let us know!!" Not only that, they knew exactly where everything I needed was. Amazing!!! Prices are great too!
I must say.......this is one of my favorite stores to go to. I don't know if it's a MAN thing.........even if I cannot do all the things on home improvement, at least I can be around the tools, & man junk!So, recently we are doing some major renovations at our house........and it appears Home Depot has been my 2nd home (as of recently).Picking up stuff here & there to fix up the house, recently I went there to buy a new toilet, as our old one has been ripped out.I must say how funny it is about father time...........just a few years ago when I had to move stuff.......like someone at the bank told me to move a 1500 pound safe by myself.....no problemo for me. When I bought our last T.V. and it was over 200 pounds, bear hugged it & walked it up 45 flights of stairs.........no problemo! Now it's 2014............and father time must be slowly creeping up on me. Upon buying the toilet & coming home, I pulled my car up right in front of the gate, so I could easily unload the toilet. Upon bear hugging the toilet I noticed the box said toilet weighed 90 to 100 pounds. Really? Does a toilet really weigh that much????The answer to that is............YES IT DOES! Man, I must be out of shape as I was carrying it up step by step, huffing & puffing my way up to the house. Upon finally getting it up there............there was a sense of accomplishment! :)I was back again last night to pick up some wood floor laminates for the living room, & hallway.........I can't tell you how many boxes I bought up.........but it was A LOT! After that, there was no need to go to the gym to work out.........as I totally blew my wadd! Upon carrying it up the stairs again........I was sweating like a PIG, and huffing & puffing again! (I better see my fitness idol Renee S. about joining the Egan Inoue thing.............hummmmmmm, I'd better think twice! Lol!).Anyways..........this is my last review for 2014, as the year is ending, May I take this time to personally wish all my ohana, friends, & especially all my Yelp buddies in internet la la land a Happy & Healthy New Years! Be safe............if you drink, don't drive..........if you do have to drive after drinking......use one eye (it tends to work better! Buwahahahaha!).
In general, we love HD. Hallie was a great help in placing a quartz counter-top order. However, after 11 weeks there's still no projected date for completion. I should have paid more and gone somewhere that would actually complete the job since I've lost so much money with my apartment sitting empty.
So I've always come to Home Depot for minor things like light bulbs, cleaning supplies, etc. I am not really a "weekend home improvement warrior" like others out there. However, since buying my first apartment, I have found myself here on multiple occasions.I wonder if the Iwilei Home Depot is #1 in the nation like Iwilei Costco and Kahala CPK? It's almost always busy especially in the morning to mid-day when you see tons of contractors buying supplies (plyboard, drywall, tools, etc.) for their jobs. My friends who do this type of work always say Home Depot has the professional stuff and their tool brands are better than Lowe's; however, not being a professional, I really haven't seen the difference. One exception is I wanted smart LED lights and ONLY Home Depot carries Philips Hue light bulbs (pricey but we love how we can change the mood in our small apartment with different color lights).Done a bunch of small things but mainly hired a contractor to do my kitchen backsplash and build a closet system. Everytime I've been, the employees have been really friendly and knowledgeable. Notice prices were higher for backsplash ceramic tile (about the same for glass) but Lowe's had a bigger selection of glass tile. Docking one star because they are doing construction in the parking lot and its crazy to find a stall during peak hours and entrance and exit off Alakawa street is sometimes crazy (mainly Costco's fault).
All I wanted was a short extension cord at 11am.That was not a good time to visit home depot. I will tell you why. 1. No one told me parking will be full.2. uniformed professionals were chowing down their lunch in the parking lot (poor thing)3. Only uniformed professionals were getting their work things and shopping4. Busy like Christmas season5. Felt out of placeUnless you're a professional, don't visit home depot at 11am on a weekday like me. You may be in their way.
We needed just a small piece of wood for a small project. We went to Home Depot first because the person I was with has been a loyal customer of theirs for years. Now, I understand at 9pm the workers want to go home (store closes at 10pm) but customer service should be great from open to close. Well, let me tell you, it was HORRIBLE! No one was helpful or polite. The worst person was the guy in the lumber department. He was cold, disrespectful, and just plain rude. Well, we took our business out of there right away. We ended up next door at Lowe's, where the entire staff was great! We were treated how customers, and people in general, should be treated! Note: Sorry Home Depot, but something has to change before I take my business back to you guys!
This review is just for our last experience ordering floor tile and having it delivered. Most times we can pop in and find what we want and everyone is helpful. In this case we wanted a tile that we know is popular and often runs out. We are a contractor that do bath renovations and we used the same tile on our last job. Our new customer saw the pictures of the installed floor and chose the same tile for their bath. The jobsite is in Hawaii Kai so we came in to order, pay and schedule the tile to be delivered. We had lots of lead time and were proactive and made arrangements early. Dusty in flooring checked their inventory and it showed 15 cases in stock and we needed 10. We had her write up an order and paid it in full and included the $79 for delivery. We asked her to pull the tile off the floor so someone does not come in and buy our tile.We just so happened to be in the store the very next day and walked past the flooring department. The pallet of the tile we ordered looked exactly the same as the day before. This caused us to worry so we found Dusty and she remembered us. We asked if she pulled our tile off the sales floor. She went on her computer and did her thing and told us yes, our tile was pulled and it should be somewhere in their back room. I told her that if they had 15 cases of the tile and pulled out our 10 cases, there shouldn't be that much left on the floor. She said that more tile must have come in and she assured us that our tile was pulled and set aside for us. Okay, we told ourselves to have faith!We should have listened to our little inner voice! Dusty told us that their delivery department would call an hour ahead of the delivery. Just in case, I called to try and narrow down the time and make sure one of our workers was on site to receive the tile and bring it in the house. If you have ever tried calling Home Depot, then you know how long you have to wait on hold until you finally get a live person. Finally after what seemed an eternity, I got through and they told me that someone would call and they couldn't give me a delivery time. Guess what? Yup, no call and no delivery. Next day, I called again, got put on hold, again, and then I finally got through. The woman I spoke to said that she didn't know what happened, but will check and call me right back. She did call back in fifteen minutes and told me...wait for it...they could''t find the tile and they were out of stock!!! She said that they would have to get it from the Kapolei store and the delivery person would drop off the tile in the evening. I told her that our workers went home and we couldn't have the homeowner carry the tile so please leave it in the carport. She said the driver would call when he was making the delivery. Next day: no tile, no call. I called again, held on phone again, and finally got through to the same woman I spoke to yesterday. She said she would again check for us and have the delivery manager call me back in 20 minutes. Richard called me back and said that we won't be able to get delivery until next Tuesday (this was Wednesday). He said Kapolei is shut down until Monday for inventory and cannot do any store transfers! My only option if we want the tile sooner is to go to the Kapolei store and buy the 10 cases and pay for it again. Then we can take the tile with us and then go back to the town store and get a refund! What the...! I guess that's what we'll have to do. We took out our poor customer's bathroom and we can't wait another week for Home Depot to get their act together. We will think twice about having Home Depot do any more deliveries for our jobs!Update: Team Home Depot contacted me through Yelp to request the details of our order to look into improving service. At least there is an effort to improve things.
This review is only applicable to Home Depot's location on Alakawa Street.Home Depot is a good place to get your supplies if you're in the market for a DIY or home improvement project. It is not an easy store to shop but rather a "help yourself while shopping in the store" kind of a place. I can handle going to Home Depot if I know exactly what I want or when I have a "to buy" list or be hopeful I can capture an employee associate in the event I need assistance. Even when I have a list in hand, locating a certain item can be a challenge. As a frequent customer of Home Depot, I say this because they are constantly understaffed and Home Depot is not known for their speedy service. The store is massive; they carried some household appliances; a large selection of custom or off-the-shelf cabinets; various electrical apparatuses; flooring choices ranging from carpeting to vinyl; enough paint shades to color all the rainbows in Hawaii, lots of gardening tools, flowers, plants, soil, all kinds of high-tech chemicals to control or kill your weeds; lighting options to include attached or detached fans; and pipes or valves to fix most of your plumbing needs. Also, I do appreciate the self-checkout pay stations; it is especially a useful tool when I am pressed for time. Another plus is seeing the different discounted or cheaper promotional items for sale between the front of the store. After entering the store, you can become so overwhelmed by the look of the entire store; the place reminds me of an industrial warehouse. The decor seemed lackadaisical to me, items on the shelves are disorganized, chaotic and the lighting tends to be on the darker side in a number of different aisles. The layout is designed more for a contractor or a handy-person rather the average shopper. Granted, their inventory is tremendous and the warehouse is enormous but it can be a little disorienting if you're unfamiliar with the store's layout or don't have a good idea where things are located. As a result, you might end up walking around looking kinda lost or somewhat frustrated searching for help out there in the land of Timbuktu. There are more than a few occasions where getting help from the employees can get a little sticky. For example, while you're being helped by an associate, there are more than a handful of people waiting "impatiently' to ask their particular questions. So your opportunity for assistance can be very short; hence you're unable to get your questions answered properly or completely. While this is not due to the employee's fault, it would behoove Home Depot to increase their staffing and do some re-decorating...LOL. HD recently added home furnishings to their online stores. Home Depot is a big box store and so is Lowe's but IMO, Lowe's does a better job of catering to the average shopper. Many would believe prices are cheaper at HD but from my own price comparison experience, this was not always the case. HD is not the cheapest all the time. I've found cheaper items from their competitors Lowe's and City Mill. Who figured? I remembered attending a stock training seminar a few years after HD became a publicly traded company in the mid-80's and the financial trainer posed a commonly asked question to the class. "Does anyone know how Home Depot got its bright orange color?" Answer given at the seminar: orange was the cheapest paint color on the market. Home Depot's history documents says, "The color orange stimulates stimulates activity and is often associated with affordability." As an average consumer, I do and will continue to patronize Home Depot but whenever I see better pricing from Lowe's or City Mill, my loyalty goes to them. I believe HD can do better if they'd change a few things but I guess being the largest of the national chain stores, HD is not likely going to do that anytime soon. I just have to remember if I shop at HD, I need a lot of patience and I might have to spend a longer time to get help. Sorry HD, I prefer your competitors in the same area whenever they offered better pricing, a higher level of inventory organization and better display appeal; but most importantly, your other two competitors are willing to spending more money to staff more employees to sufficiently serve their customers. .
I really want to like Home Depot more. I love the wide selections from every department, and their sales people are very helpful and knowledgeable. BUT every time I order bigger projects from here, the delivery has always been frustrating. Almost a year and a half ago I ordered blinds from them for my parents' house. Measurements were taken and order was placed. However I was told because of the size of the order, delivery would take a couple months. That ended up to be a few months, and when the delivery finally arrived, it was someone else's order. Following up on the order status was frustrating, and I was told a couple times by customer service that they had no idea where my order went. When I insisted that I was canceling my order all together, a more proactive attitude was provided but the customer service rep still missed her phone call appointment with me as promised. I finally decided I had waited way too long for their customer service to take action and provide answers, and the best solution was just canceling the order. A month later, I went to Home Depot again to order two linoleum floors. When the floor was picked up, the rep didn't read instruction clearly and gave us one big piece of flooring instead of two separate floors. Not really a big deal but just another bad experience with Home Depot.I have always liked going to Home Depot for smaller projects, and I love how it's pretty much a one stop shop for everything. But ordering anything (that's not already at the shop) and installation seem to always be problematic. I hope they get better because I really do want to like the store!
10/6/15This review is specifically for Masa in the appliance department. I gave been into Home Depot numerous times while shopping for good value in appliances form a small kitchen. Masa has patiently helped me each time. He is very knowledgeable pointing out specific makes and models of refrigerators, ranges and microwaves. He has given me all the feature functions and benefits to help me make an informed decision.Masa always provides excellent customer service. Once again I was there today finally purchasing the microwave. He patiently walk me around the store and help me pull the parts I needed to have it properly installed.He also help me with a concern regarding my existing dryer.I can't say enough great things about Masa, so if you ever need assistance in the appliance department be sure and ask for Masa!
With the addition of the tool rental shop taking up valuable parking space..at least FIX THE ELEVATORS!!!
Almost 26 minutes, and I'm still on hold with the Electrical department for the installation of two or three ceiling fans. UNACCEPTABLE.
Went to Home depot to look for some major appliances since my mom refurbished part of her house recently. The guys at the appliance were super friendly and helpful but unfortunately the models we wanted were about 1 month on back order. We moved on to the window covering department to look at some blinds and decided on some vertical ones. You know the old adage that you can never find someone when you need them? Well, there was no sales associate to be found but then after a few minutes, out came this woman that I recognized from previous visits who works in the home decor department. She told me that the area was her department and it was her job to help us. After picking the colors, size and quantity, she had to custom cut the pieces which she started to do with the top rails. Once this was done, she only had to cut 5 packages of the blinds and while doing so, she suddenly looks up and tells me "I need to get this and I will be right back" and walks off. After about 15 minutes of waiting, I was thinking like.....what the %$#!??? So I walked over the service desk and I see her sitting down typing up something on her PC and a customer sitting at her desk. I was totally floored and flabbergasted! I decide to give her another 5 minutes and when she didnt return, I walked over only to see her get up with the other customer and walk to look at samples.We then threw our hands up and decided to leave the store which was followed up with a phone call to the store and spoke to Fran who is one of the managers. She seemed as surprised as I was about the whole situation but was super understanding and offered to help me get what I needed. I asked if she could get the remaining pieces cut and have it at the Will call counter since I was in no mood to see the sale associate again. She personally called me and told me that the items were ready when I returned to the store. 5 yelps for FRAN and 0 yelp for the associate!Fran brought me back and I am happy I spoke to her.
Been trying to get ahold of someone at the store, guy who routes the calls routed me 6 times. I get re routed back to him. Asked him whats going on he said maybe they're busy. I can give a note to him. Then I said Ill pass on the note, if they dont answer any phone calls why would they call me back. So then he hangs up. Who hangs up on a person looking to purchase things. Going to city mill or walmart already. Ive been on hold for 24 minutes and still no one answered my call. So im writing this while on hold. Definitely would not recommend them if your trying to figure out if they have anything in stock. Pay extra $ elsewhere with better customer service. Someplace that actually PICKS UP the phone. The reason we all have phones, is to answer calls or make calls.
More saving. More doing. On the go. ENHANCED SHOPPING FROM YOUR MOBILE DEVICEBrowse and shop for over 900,000 home improvement products: appliances, bathroom, decorating ideas, kitchen remodeling, patio furniture, power tools, BBQ grills, carpeting, lumber, concrete, lighting, ceiling fans and more! Plus, save with free shipping to home or store on more than 700,000 items. BUY NOW, PICK UP IN STORE OR SHIP TO STOREThe Home Depot's Pick Up In Store and Ship to Store options offers you the convenience of placing an order on the app and subsequently picking up your item(s) at a Home Depot store location. This feature not only saves you shipping charges but also helps you expedite any time-sensitive projects. Our Ship to Store features more than 700,000 items that can be shipped free of charge when you order online or in our app. STORE LOCATORFind the closest Home Depot location by using our Store Finder. It directions, store phone number, hours of operation, and services offered (truck rental, key making, tool rental, etc..). STORE LAYOUTView detailed store maps to help you find your way to what you need. Tap on the aisle location of a product and see that item plotted on a map. REVIEWSUse the barcode reader to scan an item and read what other customers have to say. Use the Home Depot app to write your own reviews and even upload an image. VOICE SEARCHSimply speak the item into our search for a fast and convenient way to find what you need. IN STORE EXPERIENCEIf your GPS and location services are turned on, the Home Depot app will detect when you are in the store and provide a special store specific menu that helps you find items in the store, see local ad, and see what workshops are scheduled for that store. Note: continued use of GPS running in the background can dramatically decrease battery life. GIFT CARDS & PASSBOOKNeed a last minute gift for someone? Send an eGift card to someone’s inbox instantly from the Home Depot app. Plus, iPhone users can even import the eGift card into Passbook.Keep the great feedback coming – email firstname.lastname@example.org and let us know how we are doing.
All I did was call there to see if they had a water filter for a fridge, and was on hold for 35 minutes in grand total.. I even spoke to the manager there he wouldn't even answer my question and transferred me again and again.. Random Home Depot employees would pick up the phone and just transfer me nobody wanted to look for the product I wanted... I've spent thousands of dollars at that place and would never spend a red cent there again. They way I was disrespected was unheard of... Never shopping there again....
Ordered a new appliance on 5/27/16 because delivery and installation can be arranged for 6/4/16. The company Home Depot contracts to do deliveries, Reliable Appliance, arrives but then say they cannot bring theappliance into the house because it is damaged. Several days pass and NO ONE contacts me. Finally, I call myself, and am told by Ken at Reliable Appliance that they think my new appliance will be in the warehouse by 6/10 but they will call to confirm delivery. I let them know right then that I will be out of town for the next week. On 6/11, I am 3 states away, and I receive a call from my son telling me they just arrived (no notice whatsoever) with the appliance, but AGAIN refused to deliver because they said gas line was not long enough (this is absolutely false). I immediately call and ask them to just drop off the appliance, never mind the installation. Nope, can't do that, they are out of the area (mind you this is 5 minutes after they have left my house). I say I am frustrated and am thinking about cancelling my order. Super helpful delivery contractor offers to mark my order, "delivery refused". Um... no, I never refused delivery, in spite of your inept service. I call Home Depot to cancel my order and am told my money should be refunded to my card within 48-72 hours. It's a Saturday, so I give it until Wednesday. No refund. I call again, they start the refund process over, asking repeatedly, "are you sure no appliance was delivered to you home?" Well, I've been going to the laundromat for 3 weeks, so yes, I'm 100% sure! I need my money back so I can order an appliance from a competent company. So far, I am being told it may be refunded by 6/20. Oddly, I remain skeptical, as not one thing has happened as promised with this order. At this point, my order is still marked as "being processed" although no one has attempted to further this processing along in any way. UPDATE: 6/20 - no refund or email. I call and speak with yet another customer service rep, who asks questions that had not previously been asked, and immediately sent email receipts for full refund. I will be ordering this and future large appliances from elsewhere.
Plenty of help to help you find what you need. Very informative.
It's so exhausting to deal with the consistency of the following two problems:
1: No one is there when you need them.
2: Young people who work in a hardware store are equal parts worthless and useless.
Crappy customer service and ordered a dryer inside the store, delivered wrong dryer, was told have to wait another week for a new dryer. After talking to 3 different customer reps all I was given was the run around after paying a certain amount of money for a washer and dryer. Not a happy camper. Advice: repeat orders again and again until you are sure these idiots can work their little brains and know exactly what you want!
I will absolutely never shop at home depot again.it is always the most terrible experience ever.the employees are so rude and basicly refuse to help u..i was charged for an item i put back..then when i confronted them they called me a liar but finally refunded the money except still not for the item they didnt give me..just the two i actually got..so they ripped me off then when they were supposed to fix it they ripped me off all over again..that was only one of the many issues i had with them that trip..i would never recomend them to anyone.ive never heard anyone i know say they had a decent experience there... basicly a disgrace to home improvement stores. Someone should burn them all down and put them out their misery..shop lowes..theyre the way to go!
The service is not as good as it used to be. There are some of the workers that I have gotten know over the years who are very helpful. It's the newer ones who are giving the store bad name. Charles, Jason, Peggy, Jina, Jackie, vinnie, Ann and a few others are always ready to assist. It's the newer ones who don't care and are NOT customer friendly. Lack of proper training???
Lazy workers who don't want to help their customers. Hubbard's Warehouse will go out their way to accommodate your DIY needs.
Helpful staff and store is neat and organized
My experience with this location and all of it's staff have been excellent! The store is clean and organized. Everyone I have encountered has been knowledgeable of the areas in which they work. Eric in the paint department is wonderful. Even with several customers in line he worked steadily and provided efficient service. I worked with Robin and Tanya on countertops and they were both knowledgeable and took the time to explain the process and answer my questions. Top notch service!
They steal. Sell used goods and incomplete items as new and complete and illegally TRY to keep their ill gotten gains.
Horrible Store. Horrible people. They stole money from me, which leaved me no recourse but to charge back through AMEX. Fortunately I used american express, and it has been no problem to get a refund for the entire bill from them. They sold me the last on the shelf air compressor and tools kit in box, took over 3 hours just to ring up the order at the pro desk because they cant complete simple tasks. The box was taped up, and had it not been the last one, I'd have insisted on a different one.
Opened it the next morning to find the tank pressurized, the inner box that should hold the nail guns was NAILED shut with finish nails fired presumably from the nail guns that were supposed to be in it. Only one gun, a used and stored pressurized tank.
Well the delivery was sheet goods and lumber and they brought damaged sheets and delivered on flatbed in a downpour without covering the MDF!
I went in with receipt and they refused to return the money they stole from me, when they gave me used missing goods in box as new and charged new for. I wasted over an hour and a half dealing with them, didn't have any time left to even pick up the pipe fittings that my trip there was "required" for. Well never again. I'm shopping at LOWES and my suppliers exclusively now. I had my receipt and everything and their excuse was that I bought I the last one and they no longer have it in their system so, while they "would".... they just "CANT" possibly return my money to me. I would have to bring it back next week after they talk to their tool rep and try to get some manufacturer points for me to offer instead! Yeah right.
They can go (@ themselves. If you shop there: (don't) ...but if you're going to: USE YOUR AMEX like I Did and not an HD card. You'll be grateful later!
I also showed them my amazon account and invoice where I'd purchased a Rolair compressor the morning after the purchase receipt to replace what WAS obviously going right back.
I'll also be filing a complaint with the Illinois Commerce Commission.
Associates dealt with: Ishmael and Maggie
Great Pro Desk, awesome kitchen designers and a huge garden center...pro tip, use the back lot off Normandy behind building to shop garden center and park close to live and bagged goods.
This place can be hit or miss just like any Home Depot. The key is to find some help and cling to it for your entire list. Otherwise, I have had good experiences here with a lot of good staff.
The employees acted like I was bothering them by asking a question or for assistance. The rental dept has many options of things to rent, but the staff doesn't care to help. It's up to you to figure out how rentals work and what equipment is needed. (rented floor sander)
Don't bother with this location if you are going to need any assistance...needed some help ripping plywood (they won't let you cut it yourself) asked three different workers all three said that they couldn't work saw but would page someone who could...never heard a single page, no one ever came. Finally found someone who said they could use saw said they'd be right there (since I had to search the store looking for someone was no longer near saw) waited 10 more min (for a grand total of 30min) then left store and went to Lowes, was in and out in 10 min with cut plywood....lesson learned, if near brickyard, shop at Lowes! This particular Home Depot has worst customer service I've seen and I'm at a Home Depot, Lowes or lumber yard 3-4 times a week. AVOID THIS LOCATION!
The first review on this page is actually an ASM at the home depot and he is the one that I will be writing my review about. When I was in the store about a week ago just looking around to see what deals were going on, I saw this guy treating other employees poorly. He seemed to be very arrogant with them and did not treat them with any respect. He walked by me multiple times and didn't even bother to ask if I needed any help. I actually did need some help so instead of spending my money at this store I went down to Lowes in Troy. I asked an employee what his name was and I told that employee that Nick needs to work on his people skills. Absolutely horrible employee, not sure how he made it to an ASM.
Yes they don't answer their phone. Whats new. Plus their appliance dept does not know the products Home Depot sells. If you have a question about anything they have to look it up on the computer. Also - good luck in talking to a manager. We were there 30 minutes waiting on one. What a joke!!! TRAIN YOUR PEOPLE!
Never had to many issues until I went to purchase a garage door. Going thru the paperwork went well, however that was the last I heard from Home Depot. After 2 weeks of not knowing anything or receiving an update I tried to contact Home Depot just for a status update. The lady on the phone said "just wait" not even hello or let me get the right department. Finally getting the right person on the phone and they said they would find out and call back. 4 days past and I had to call back in to find out the status. Finally Bob was able to answer and said it was in process of being made and I would be contacted for an install date. Week and 1/2 later I called back to find out who the installer was and contacted them myself. Door came out the next Thursday only to have dented section and the wrong section.I called and spoke with Mark who stated he would get it noted on his end and find out how quickly they could get the replacement panel out. I still have not received a call back from Home Depot and finally 2 weeks later just got one from the installer. Home Depot fine for things in stock but DO NOT special order unless you want left in the dark and POOR service!!!! Will avoid this store at allcosts from now on and take my business to someone who cares about their customer service.
Don't waste your time going to the nearby Lowes or Menards. Piqua Home Depot has the best products at the best prices with a knowledgeable staff that can get you in and out with what you need. They also provide quick an efficient Buy Online Pick Up In-store process where you do your shopping from home and they pull the product for you! They always answer the phone quickly and get customers to who they need to talk to. Need to speak with a manager? Piqua Home Depot has a great customer friendly management team with one goal in mind - Great customer service :)
The employee's are rude as heck, A worker came up to me to "help" and in mid sentence answers his phone and completely ignores me, In the same day, I was asking for help the 2 workers just started talking and complaining about work like I wasn't even there. Home Depot in Piqua is the WORST. I don't know who trains these people but I would hope ignoring customers and taking personal calls is against policy. It's not like they're so busy they don't have time to help, mostly just standing around, walking around or taking smoke breaks.
I allways rent equipment for my plumbing buisness here. Convienant. Freindly.never had a problem i shop here all the time. Great tool rental place.
Good prices and things are easy to find. Wish the staff were more helpful.
do any one of you know alex garcia he works there i'v been trying to look 4 him If you see him tell him savannah and sebastian said hi to him and his family please
Couldn't find anyone to help me in plumbing. When someone showed up after asking someone else, they just held up the part I needed scratched there head and simply said we probably don't carry this. A quick trip to the front computer was next. While I waited for him to return from the lighting area to assist someone else. Never got to even look for the part since the gentlemen couldn't even get the computer to even work. Was waiting for another employee to finish what she was doing while he helped her on one of the only computers that seamed to work before he could help me. Ended up going to Lowes across the street and had to purchase a whole new faucet that I can find parts for and not an only Home Depot item. I don't have time to spend waiting for employees that aren't trained in plumbing electrical etc. I do appreciate the attempt to help me but after 30 minutes and getting no where it's fustrating.
This it's usually my favorite home depot but lately they have been off. The loaders never want to work the only ones are Ronald and Peyton. The fork lift driver last night took 35 minutes to be found and then said oh I can't do that for you sorry and walked away left my husband to load 20 sheets of osb by himself. How weird when the what I thought was manager had just recommended we do it that way.
Everything you need in just one place at the great prices.
I was buying a tool bag and walked passed their clearance tools. There was a set of nice ear muffs, out of the package with a price sticker, but the sticker was 99% missing and the upc wasn't able to scan. They looked it up and the price was 69. I asked what discount they would do since it was out of the box and therefore would not be returnable. They said take $10 off. I know from experience that Lowe's in a similar situation sells out of box (as is and non returnable) for either 75% off or at cost. Have had several complaints about this at home depot.
Good hardware store, pretty much has what I need at a fair price.
I usually find what I'm looking for. It's pretty good
This store has the worst customer service of any Home Depot I have ever been in.
I needed to repair a hose... found no one at the registers, no one manning the self-serve registers (last time I used the self serve the door alarm went off) so I went to the customer service counter where a lady in front of me was trying to rent a carper cleaning machine.
There were 3 employees working, the one helping with he carpet rental kept saying she needed help from a manager as she had never dealt with the contract. The other two employees were talking and flirting with each other (seems one was SUPPOSED TO BE TRAINING the other) while successfully ignoring me looking at them.
I left, but as I did I got on my phone and called the store, asked for the manager and was put on hold, I drove to Lowe's parked and finally hung up as I walked in the front door.
Manager is never there, never available.
Employees are literally just talk to each other, rather than help customers.
As you shop you hear the anti theft alarm go off on a regular basis, apparently the thieves know they can just take what they want.
LOL Holy crap, it's hard to be worse than 6 months ago but they managed to do it. They should at least be TRYING to give Lowes some competition.
It's OK. It's home depot. Like most, it's really hard to get help, but they do have a good selection and prices.
Home Depot seems to have a little bit more of the unique/specific items then Menard's or Lowe's.
I signed up for a do-it-yourself class on how to re-do your cabinets. What I received was MUCH MORE! Pamela in the paint department was so knowledgeable and has great experience. I returned to shop the next day to pick up supplies and every employee was willing to help me get what I was looking for. I'm usually partial to the 'other' hardware store but Home Depot has won me over!
The manager, assistant, and professionals at HOME DEPOT have a real heart.
They have been extremely generous with their time helping OPEN DOORS FOR YOUTH, a non profit for homeless youth 15 to 21. We could not ask for more care and compassion from a corporate partner!!!
Always friendly staff and very helpful!!
Don't expect a huge selection. It's also a classic place where you have to hunt for employees hiding in herds in various locations.
I've always found the staff to be friendly and helpful, but two employees really went out of their way to help me. Brad in electronics and Scott (I'm not certain of the department) not only assisted me in finding whatever I was looking for, but also demonstrated quite a bit of patience answering all of my questions.
The people that work here have no idea what they're talking about. I came in needing Parts I showed him a picture of what I needed I got home and everything I got was completely wrong. Don't even bother asking for help here because they have no idea what you're talking about and they act like they do. Other than that the cashiers are very friendly in the store is clean just don't ask for help with anything.
Hey Home Depot,
When a female asks for help finding something, feel free to respond to HER instead of directing your response to the male she is with.
From a girl who can understand directions, thank you.
Propane exchange never ever works – then when you ask for help it takes 20 minutes. I've got to stop going here.
I have been shopping here for years. Pete in the paint department is one of my favorite people, though I've found most to be very helpful. As an older woman, I appreciate that they don't assume I'm clueless, but are willing to help when I need it.
Great customer service - I love writing good reviews when associates go above and beyond with their customer service. I went in today and was helped by an awesome salesman named Gilberto - I was looking for bird feeders and he walked me over to them and then gave me a ton of helpful tips about the different feeders. I let him know I was looking for hummingbird feeders, and after he shows me those he then showed me different plants that also attract hummingbirds. I happily bought a beautiful hanging plant in addition to the feeder - my patio looks great and I can't wait for the hummingbirds to come!
Horrible phone service. They take you through a multi-teared menu to get to the department you want, then when you press the number for the department you want, you are treated to silence. No message asking you to wait, no message telling you that you are being transferred, just silence. I've been waiting here (on hold? I don't know) for about 5 minutes.
Love love love the customer service hate calling phone service sucks. I still like shopping here
Lady said they didnt have color match caulk when i know for a fact that they do. I later found it with no help from her
Nice staff and good selection. Some employees really know their stuff.
Decent establishment. But Ken in hardware did an exceptional job. Outgoing and extremely helpful
When it comes to cutting and threading pipe, you're better off doing it yourself. These people are literally incompetent at operating their own machinery. I had two sets of piping that they cut for me. The first batch was improperly threaded so I had to drive way to the other side of town to have it rethreaded at another HD location. That one did an amazing job, no issues whatsoever. On closer inspection there was one pipe that came from the first batch that needed to be rethreaded, but I had already gone to the further location. I figured I would just take this last one back to the original store I got it cut at (in Rivertown) and explain the threading issue to them and have them rethread it. They said "sure!" and tried, but I swear to you they actually made the thread job worse! Now I'm going to drive all the way across town again to get a job done right that should have happened on the first try! Avoid this HD location like the PLAGUE. They are fools when it comes to pipework apparently and can't seem to get the job done right, period. Power of the Home Depot my arse.
Like it best for the kids workshops.
Cashiers are terrible, change policy at their choosing. We do a lot of business there, should say we used to do a lot of business there.
Well organized didn't had any issues finding what I needed.
Staff is pretty rude when someone asks them questions. (I went to the lumber, paint and gardening areas, in which all three employees I talked to were rude) They also do not give vets any
discounts, better off going to lowes on Rojas.
If I could give no stars that's what I would give them. We spent more than an hour here shopping for products for a home we just purchased and Home Depot claims that with your veteran's I'd you get a discount. Shame on the cashier that refused us even with the id. Shame on the company for not making sure all of their cashiers are properly trained. LOWE'S HERE WE COME WITH ALL OUR BUSINESS and being that we flip houses then that is a good amount of money.
Well stock store. Very friendly and helpful employees.
This home depot location near four points area is one of the nicer home depot in the surround area (in both organize, clean and nice staffs at customer service area.. Your keep up the happy work to your customers
I purchased two toilets and a new faucet for my home from Home Depot. The installation company that performs Home Depot installations is ARS. After purchase, ARS quickly called me and scheduled the install.
The two technicians came out and installed the toilets and the faucet. I mentioned to him that the faucet was dripping and he said that because of the long neck of the faucet that these faucets did tend to drip but that was not an issue.
After a few weeks, I noticed that in addition to the dripping from the end of the faucet, it also was leaking from the lever that turns on and off the faucet. The water was dripping quite a bit and was starting to seep into the wall. I put a towel around it to help stop the dripping.
I called ARS and they were really good with sending out a team to fix the faucet on Saturday. They arrived and tried to do the repairs but said that this faucet had a special tool that was needed to be able to do any work on the faucet. They did not have this tool and said that their original technician should have made me aware that the tool was in the box and was required for any adjustments.
They then said that because I did not have this tool and that ARS did not have the tool that the only way to get it fixed was it we got a replacement faucet and then they could use the tool in that box to fix the faucet and then I could return the faucet to Home Depot. He said that they could come back on Sunday between 1 and 4 to do the work. I went to Home Depot and got the replacement on Saturday.
On Sunday I stayed home all afternoon to be available for the repair. At a quarter to 5 I received a call stating that they were leaving their job and could be at my house in an hour. I had in town dinner plans at 6 so could not stay at home any longer. I asked if they could come out Wednesday afternoon because I could take that afternoon off from work to be here when they came. He said that they would be out
between 1 and 3pm. I then called Rochelle the dispatcher and she said that he had marked this down on the calendar and so we were good.
I took off work and waited on Wednesday. At 2:30pm I still had not heard anything from ARS. I called the technician and he said that he didn’t have this on his schedule and there was another technician scheduled but he was not sure because there might be an issue with getting a PO from Home Depot for them to come out. He said that he would call the dispatcher to see what was going on. I asked if I could have the technicians phone number and he said he could not give that number out. And as Rochelle was not working today I could not get a number for the dispatcher.
I am so frustrated with this whole situation. It has been very expensive for me to take off work to be here and also to not be able to leave the house the day before Thanksgiving. Now I still have a leaky faucet, no idea when I will get help and expect that I will have to take off work again in order to get this fixed.
If you know exactly what you need, all is well. Better yet, unless it's lumber and bricks, get it on amazon.
ok store. Lowes has better collection and price in garden section
Stocked well with good staff help. I wish they stayed open later for those night projects!
we purchased some flooring for the kitchen- it scuffs very easily and is impossible to remove. They did not stand by their groutable laminate flooring. Home Depot nor the manufacturer has responded. Also purchased some carpet- we bought the best pad available and middle if the line carpet- worst carpet install ever- very rude men, yelling at me, and my husband for mismeasured carpet (done by them). Yelled at my 5yr old son for asking questions. Seams everywhere.
Lowes is way better! Regretting ever stepping into this building.
One good thing: Kitchen Counter install gentlemen did a good job.
I am so impressed and thankful for the incredible customer service. These folks went way out of their way to solve a difficult issue for me. The customer service desk and the store manager both spent a great deal of time to take excellent care of my problem.
Nice job folks!
Customer service is flat out crap. Went there to get a Wood stove install kit, didn't have it even though it's winter and I thought a hardware store ought to carry something like that. Wanted a washer and dryer, didn't have those in stock either. Ordered and prepaid to be picked up a few days later. Upon arrival we get told they were never ordered and they didn't have the dryer in stock...really?? That did it. My husband spends a lot of money for his job there but not no more. Taking our business somewhere else where orders get taken a little more serious and things are ACTUALLY available. What is happening to people doing their job...shame shame shame
Always a great place for home projects! The staff of helpful and understanding of their products.
It's been a little hit and miss for us when we've gone here. Sometimes we find someone very helpful, other times not so much.
We have shopped @ Home Depot in Casper since they opened. We have re-modeled homes, built garage/shop, built sheds, done landscaping, re-wired a house, bought 100s of gallons of paint, 100s of board feet of lumber, etc, etc. By and large a good experience and they keep thier staff! The same people have worked there forever. Thanks...good outfit.
They usually have in stock what I need. Helpful staff.
not too bad, 1000% better than menards, specifically for a lumber yard !!!
The store itself is alright. Its a standard warehouse store with standard warehouse store issues. What makes me take away a star is the horribly lack of knowledge most department employees have.
Yes you have the one or even two employees that may actually know their stuff, but that doesn't make up for the many many more that don't. When I ask for advice, 70% of the time I either get "I don't know" or worse, bad information.
Now I don't ask at all, I would much rather go out of my way to find the answers to my home issues elsewhere, instead or relying on information from the Home Depot employees.
It really seems that the store is just understaffed, and that the reason why no one seems to know anything each time I go there, is simply due to them not being in there department long enough to learn it.
Other then the lack of knowledge, the employees are nice and kind, and are helpful when they do know where things are at. I personally still shop here almost weekly and order the bigger things online.
Idk how anyone can say anything good about this store. Lighting is terrible and half he lifts are turned off at night. Nothing is organized . Random stuff in the middle of isles. Never really liked Home Depot . Deffinatley don't like this one . Can't ever find some one to help me find the part I need
Love this store, the employees are always helpful and friendly. The Do it herself workshop is fantastic! Daryl Green & Conner Hash are great, they always have a smile on their faces and are always eager to help us complete our projects. Way to go Home Depot! 😊👍👍
Plumbing department supervisor needs to be replaced. All PVC fitting in box are NOT organized. Parts all mixed up. Went just yesterday to by a shutoff valve for the toilet. Found 3 used and returned valves in boxes on the shelf for sale. Pointed this out to an employee and he acted like he could have cared less. NEWS FLASH! Your competition is less than a mile up the road. Guess where I'll be doing most of my shopping from now on. Last year I probably spent 2,500 at your store. Guess you really don't need or want my business. I'm not a contractor, just a do-it-yourself home owner. Customer service has always been spot on at HD. You've got employees being paid to work a department that don't give a rats butt about their job OR the customers.
I like that all the people here are helpful and it's easy to find stuff
We went to Lowes and Home Depot looking for a carpet remanent and were helped by Kirk (Stafford?). He not only compromised on the price to help us out but he measured our car to make sure it fit, loaded it personally and helped us with multiple other items we needed. We are extremely satisfied with our service and would recommend it over Lowes any day. Thank you very much to Kirk and the rest of the staff who helped us out. It is nice when an employee goes above and beyond to help a customer out! =)
Went to purchase a tool cabinet that showed they had 4 in stock. After waiting they told me they were unable to get to them and to try Saturday. No thanks I'll go to lowes. Laziness at its best at this store.
HORRIBLE SERVICE FOR FLOORING MEASUREMENTS-Lowe's was more expensive for carpet, but considering going with them based solely off of this experience. Scheduled for my house to be measured for flooring, and was informed by the central administration office that they would be there between 1:30 and 3:30 in the afternoon. I never received a call from the "measuring team" myself and did not have their contact information, but because no one called to confirm with them, they decided to cancel the measure at 1:30. Even after cancelling, I still did not receive a call except from the central administration office to let me know. I called back and asked for the number of the measuring team, and they said it was not their policy to give it out. Upon complaining, the measuring team stated they had tried to reach me and left messages, which they absolutely did not, and cancelled after I failed to call back. EXTREMELY frustrated, as I took time out of my day to be home during these hours, and paid $35 for them to measure (even though it has already been measured in the last month by a competitor-they couldn't accept that).
Staff is very friendly and helpful. Prices are competitive. They give me my Lowes 5% on my depot card. (If I ask).
I've always had good service at this Home Depot. I usually find better deals here than at Lowe's.
Friendly staff, store is kept clean. No special experience with this location, but still no complaints thus far.
Terrible customer service. Waited 30 minutes in store just to speak with someone about window blinds.
Great spot and easy to get to for all your home improvement needs. Staff is very helpful, well trained, and always willing to give a hand.
Customer service as always has been top quality. I can honestly say "regardless if the competition has a item I want cheaper or on sale, I will continue purchasing the item at the HD because they are the best".
Special thanks to Mera & Linda B. in the Garden Center for helping us out with our Christmas decoration shopping. They could not have been more helpful today when we came in to the store. They were awesome!!
Customer Care is great lots of help folks go out of their way to find answers unlike other places
Great customer service, if can't find anything just ask the staff and they will help you find the thing you are looking for.
Best place I've ever shopped. Hands down. Ever. Like, I've shopped a lot of places. This place tops them all. No matter what. Always friendly. Super Nice. Super knowledgeable. Great place.
Aside from a couple of friendly and helpful people at the end of my shopping experience, I was very frustrated that I could not find employees to help me or the people who I did talk to were not helpful at all.
The best customer service every time. And there are plenty of stores that close early for Christmas parties. So that's a stupid review. If you actually had a problem then you can put that down. They only do that once a year and its always around the same time. The employees are always friendly and knowledgeable. I've never had an issue. even if they don't sell something they tell me where and make sure its there before they send me out. This is the only Home Depot I'll shop at.
Great place to buy things for the home. The employees are very helpful too.
Carrie in Millwork is super helpful and provided excellent customer service. Was always available to help and eagerly fulfilled my challenging order. I highly recommend her and her team for your next project involving windows and doors.
Great store. Much like other Home Depots. Very friendly and helpful store.
The absolute best service I have gotten from ANY store. Friendly associates ensuring I could find everything I needed without being too pushy or patronizing, cutting the lumber I bought without issue, and even helping me load everything up when they saw how tiny my car is. In the rain. Wonderful.
If you want to talk to someone that knows what they are talking about ask for Kathy. She has helped me in different departments and she always knows what she is talking about. Thanks Kathy.
Horrible customer service lady/man (short hair) was mad at us because we had a lot of stuff at self check out and was yelling at us saying thats a lot of stuff and you need to wait until you finish paying to get does out!! Last time I checked self check out does not have (20 items or less sign) just the way she was saying it made me feel so uncomfortable.. That's not good customer service at all!!!
They have everything and the best credit card love it!!!
Got approved for a credit card and purchased a nice husky tool box. They didnt have the box in stock so they contacted another location and had them set it aside so i could pick it up. The only complaint i have is they told me the other store had it ready for pick up and i ended up waiting for an hour after i got there because it was still up on the shelf and they needed a forklift to get it down. Other than that it was a good experience.
Ordered 2000 dollars worth of flooring and baseboard in person so I wouldn't have any problems. The material was all in stock the customer service rep put in the wrong code so it came up as special order. I used a debt card and can't get a refund for 48 hours and have no material. I have a contractor with no material and waiting for 2 grand to be credited back. The other girl was nice up front but that only goes so far. I will be using another home Depot and raking them to court if I am not refunded.
Excellent staff....all very helpful!
The best place for lumber and tools in Joplin. Sometimes you can catch a good sale at Lowe's, but until then you should just default to here.
Dec 18, 2012... Today I called Joplin Home Depot for some window prices. the automated phone took me to the wrong department. The person in that department transfered me to another wrong dept, again I was transfered to another wrong dept... 3 times by their employees! So I asked for Steve, the store manager. Steve said he would look into the transfer problems. He also told me " I will walk back there and get you the price and return a call to you". I called 3 other stores and got my prices, still no call from Steve. Then Dee the Pro desk Mgr calls and asked if it was replacement or new construction window! Dee said she would call me back. I called their corprate to file a complaint. They got Steve on a 3-way call, where he admitted he had lied "unintentionally" about handling it himself! I asked why i should spend my money at a store where Id been lied to... Needless to say a bunch of excuses were given. They cost themself about $6.000 in total window purchaces on this 1 sale with me alone. I will not return to Home Depot, a place that lies to customers!!!!!!
Staff are not as helpful as other home improvement stores in the area
Anyone have that corporate number?
It's The Home Depot. They had what I needed, but the employees are usually mistaken or confused by where things are. Not all of them. Just a lot of them.
After spending hours here buying a drill, I can tell you that the staff is VERY patient!
I believe it is the largest Home Depot on the West coast. It has just about everything you need for home improvement. The store is always organized and clean. The employees are friendly and helpful, though sometimes hard to find among the aisles. If they do not have it in stock, they check and have it delivered. Good service.
Visited the place to purchase some items for moving. The store was pretty much empty, but still went to the self checkout. One of my item was pretty big, so I pressed the heavy or large item button to ask for some assistance as it was difficult scanning the item. The employee was right next to me, making jokes with some other customer (I assume it was a customer). The employee, an African American lady with glasses just so the management knows who I am talking about, comes and tells me self checkout is self checkout and don't come to self checkout if I am not gonna do it myself.
I guess it's the store's fault to have the large/heavy item button available at the self-checkout kiosk in the first place, huh? And it is my fault for pressing the button. My bad.
I sincerely hope that you hire someone more motivated and qualified for your business.
I love this Home Depot! The managers James and Jesse care about each customer experience and know how to say yes and make things happen. They offer up support that I am willing and do pay for. I love the associates here, they take the time to check on things and to find out answers that they don't know. I can tell that they appreciate the customer by the way they listen and produce results. Thank you for your store!
Just Like other home depot : huge, so many varieties, has garden center, plenty of parking, has self checkouts. I dont go to home depot too often but they sell item that is not sold by other stores.
Another location for a terrific home-improvement store in which I shop often. Always find what I want at Home Depot. Always get the best price!
This is a first-class store with the best staff of any HD I've visited. I even took time to write the HD CEO to let him know what a great job they're doing.
Purchase 40 yards of carpet for my basement. After I paid a carpet layer to cut and seam the carpet we noticed the carpet backing was coming apart just before we were to lay it. Factory glue was disintegrating fromm the fabric. Had to take carpet back for refund. Lost money on labor. Beware of carepet.
Always a great experience. Jeff, on of the managers is awesome. Any time I have a question or issue he always fixes it on the spot. Great people work there, always polite, helpful, and they don't hover around you.
Good selection, clean store, friendly workers.
In lumber 10 min and like a ghost town, crazy.
My only complaint is that they don't have coupons. Knowledgeable staff, but could use more people during the week. On a Saturday or Sunday is the time to go. You'll instantly get help. Pet-friendly, despite what the sticker on the door says (the puppy just loves weekend trips). Very friendly staff, shelves are always stocked, and employees seem to want to be there (unlike the disgruntled high school kids working at lowe's who don't know a bolt from a screw).
Great customer service from employees to help us find the items we were looking for. Not super crowded and check out was East and quick using the self check out lanes
This is absolutely one of the worse Home Depots I've had the misfortune to shop at. Non existent clerks if you call them. No clue about the stuff they sell. Assistants very clueless about products. Dreadfully run
Home Dept has ruined YouTube by adding commercials to the videos.
They have a great selection of commercial parts. Much more aimed at the worker vs Lowes
They are very helpful and the man in the key/ tool section is very noligable in most everything. Overall Great store and prices
I like Home Depot, however we decided to get a gate for our porch from them. The service at the store excellent. However, they sent a guy from the fence sales and installation department to measure the porch to give us a gate, he did so, on 05.24.2012. We called on the first week of June to do the gate, he said he was going to give us the paperwork and never did. We called him again he said he "forgot" and would send us the paperwork, he never did. I called the 1800 customer service, and complained they never called me back. I called the manager at the store, she was super friendly and told me she was going to call me back...never..did..Today after 2 months I still have NO GATE!! I gave them all the chances to take my money, I guess they did not want it..
I called Lowes...just across the street, immediately we got scheduled in, the installation department guy was amazing, and called me today with a quote and its delivering the paperwork as we speak.
The quote from Home Depot : 463.17
The quote from Lowes: 387.50
5 stars to Lowes for excellent price and excellent service...will not bother to go back to Home Depot again.
Service was horrible and the employes were lazy and extremely rude. Also, they had no one at the pro desk and customer service was very reluctant to do a phone sale. Worth it to drive to gallatin, Nashville, or Lebanon Home Depot
My wife and I frequent here due to our new home purchase.
Each time the customer service is top notch.
I appreciate that someone asks if they can help me even before I have to ask for help.
In dealing with Home Depot as a contractor I have been very happy with the overall level of service that I've received through the Contractor sales at the store. But lately thy have had some real issues with the Bimbos who answer the phone at the service desk. They refuse to give their name over the phone. This is absurd. I always identify myself immediately and i expect the same courtesy. These people are obviously lacking the skills needed to work the phone line. They somehow feel that giving their first name will create a threat to their well being and security. I'll be contacting the corporate office and requesting that these certain individuals be retrained on phone mannerisms. Has anyone else had a similar experience?
I go to HD over the other any day. There is always staff that are willing to help. Lowe's seems to always have staff but you have to find where they hide and even then they aren't helpful or knowledgeable. HD has a customer for life.
Rick from the electrical department saved me hours of my time and made my experience at Home Depot very pleasant one. By far my experience at Home Depot today was the best I've ever had at any hardware store thanks to Rick
The staff are some of the nicest and friendliest people I've ever met. :)
I don't have any brand loyalty to either Lowe's or Home Depot, but there always seems to be something wrong, broken, or not in stock whenever I try to buy something at this location. I'm sure its just coincidence but at these two particular competing businesses I go to the other.
The new solar guy really knows his stuff - very honest. The store management are easy to find in the unlikely event of a problem. Most store personnel are aware of where the products are located. Very pleasent experience...
I bought a Value Shed from Home Depot in Eatontown in September 2015 and it was installed 3 weeks later. The woman at the courtesy desk in Home Depot, I think her name is Amy, was wonderful. She went over all the details, prices and decisions that had to be made about my shed. The shed arrived by truck after the confirmation call the day before. Two guys built it on my property. They were efficient and polite. It took no more than 2 hours, they leveled it perfectly, attending to each detail as I requested. It as perfect! From ordering in the Home Depot store to the delivery and construction, I would have to say it was an EXCELLENT experience. We LOVE our 8' x 8' Value Shed, it is a strong structure, SO WELL MADE!! I recommend Home Depot, Eatontown NJ and their Value Shed installers with a 5 star review!! I would give them 10 stars if they had it!
Typical HD in shopping experience. Tried to follow up on my custom order by phone it was very difficult. Long wait times. Called put on hold and no one came to phone. Left messages with no call back. Shopping at store is OK. If you need to follow up your order by phone good Luck. Be prepared to waste a lot of time
The paint guy spat out his partially chewed apple into his hand to answer my question. I walked out and drove to Lowe's.
Called to speak to someone was put on hold for over 6 minutes, then call was dropped. Horrible service.
Great people. Extremely helpful with projects. And Richard heartline is an awesome help if your looking for something!
Friendly staff, they have good deals some days and I typically find what I am looking for every time.
Excellent service Richard from the MET Team provides great customer service
Its a great store
WORST HOME IMPROVEMENT STORE I HAVE EVER USED. I HAVE HAD MULTIPLE ISSUES WITH ORDERING FROM THIS STORE. FROM THE 3RD PARTY CONTRACTORS THEY USE FOR INSTALLATION, TO THE ONLINE STORE ORDERING TELLING ME THEY HAVE THE ITEMS AND THEN THE STORE CALLING ME AND TELLING ME THEY DONT HAVE IT. ALSO ORDERED WINDOW TREATMENTS FOR MY NEW HOME AND THEY CAME IN THE WRONG SIZE AND HELD ME UP FROM MOVING INTO MY NEW HOME (KIDS AND WOMEN NEED PRIVACY). TIRED OF HOME DEPOT AS A COMPANY AND PARTICULARLY THIS LOCATION. IM 26 YEARS OLD AND HAVE A LIFETIME OF WORK TO DO TO MY HOMES. ILL BE SPENDING MY MONEY SOME WHERE ELSE. I WILL ALSO MAKE SURE I LET EVERYONE KNOW THAT HOME DEPOT DOESNT REALY CARE ABOUT THE CUSTOMER, JUST THE $
Best Depot in Macomb County!
Excellent amount of choices for any photographer needing material for a photo shoot.
Tons of workers, never a problem finding someone to help, and they always know where everything is immediatly.
Out of all the stores we went to, HD Chesterfield had the worse washer and dryer customer service. The department manager we spoke to was rude and obnoxious; he didn't know his product line, had terrible disposition on life, but retained the status of department manager? Corporate needs to review this man's overall attitude.
You are both retards. It has been in the same place in Madison for years! Check your gps you stupid cum dupsters.
No service no answers
Unlike other stores this one Has never done me wrong iv been to 2 different home depots and 2 different lowes between madison and my job site in the last year to get lumber cut this one was no trouble never had to wait on someone for more then 2 minutes and best cuts iv seen from a home depot. Today I bought a 48 inch magnetic level that I have been trying to find for 3 days while they were out of stock along with every store in 70 miles for some reason, when I called this morning the man said he had one but it was still being unloaded from a truck but to come in. These guys looked everywhere for this level and got it out of the back for me with smiles on their face the whole time never going anywhere eles again.
Unlike some home improvement outlets I've bought from these guys know their stuff.I'm a former professional construction sub-contractor and they've always been helpful and knowledgeable.When it comes to new products you might be considering to try,let em' know what your doing and they'll tell you straight if that's the way to go or if theirs a better solution,even if you were looking a more expensive product to begin with.100% stand up operation @ that particular location.
Bought 6 piece Ryboi tool set for husband for Christmas. He is in love.I also bought one for my son. He is just as pleased as his Dad. You we great to help me locate and put these in my car. Get service will be back.
Distribution Center only
Customer service is in need of an overhaul! Purchased over 40 trees 2015 had one die over the winter and went to return it in the original container with the original description tag, unfortunately i did not have the receipt but at the time of purchase i was told one year warranty just keep the original planter and bring it back. Sounds easy enough right? Well guess again. Upon arrival i was told by the garden checkout lady who remembered me because I purchase so many trees that she remembered selling them to me a few months prior. Sounds hopefully right? Guess again. I was instructed to take this tree to the return desk which i willingly did. First thing asked was if i had a receipt to which I replied no, after that it was downhill from there. The two women were not able to offer any help said they could not do anything even though i had the original packaging it came with. They offered no help whatsoever, and there demeanor was of no help. After holding up the checkout line i decided i was getting nowhere and simply told them there warranty is not customer friendly and I would never by another tree there. Told them to keep it and left. This was my first tree return experience. If you do purchase a tree keep your receipt and original container for a year. Expect nothing from Home Depot besides Sarcasm and Unfriendly treatment if you pay cash and do not have a receipt! I am all about Honesty, Integrity, and customer satisfaction, core values that are not in place at our Home Depot! I will not step foot in this store again for any purchases major or minor. I will drive to Lowes for all of my Big Box Store needs from now on!
Usually has what I am looking for. Workers are normally helpful....as long as you can find one.
cindy & carol are the best home depot associates out there, i say this because they are the two associates that always stick out from all the departments in allen park, dearborn, and taylor home depots... They are very knowledgeable of all the tools they are renting, very humble, and willing to give best guidance as to anything that has to do with tools you are trying to rent or fix... for example, one time, i brought my clogged airless sprayer and Carol did what was needed to be done to where the sprayer got fixed, I was really relieved since my sprayer was an expensive one.... Cindy on the other hand, brought to me a tool that other associates in allen park home depot and dearborn home depot tool rental departments couldn't find... but since she knows all the tools available she found it, that helped me alot since i saved a lot of time in my project... thanks to those two associates and i believe that home depot should make sure all other employees have them as role modles
This is the worst HD in the state. Horrible service on the floor 90% of these stores are the same this one is not. Please send help to this store
Excellent customer service. The staff are nice, attentive, they know their stuff, and are willing to help.
Angela in kitchen cabinets is an outstanding employee and we greatly appreciate her professionalism and courtesy in providing 5 star customer service for our major remodel on our tri-plex in Detroit. We are very satisfied with her suggestion on the style, finish & price point for the 3 new kitchens we installed! We also purchased all new appliances thru her as well, which went great. Thank You Angela!
Helpful staff and easy to navigate.
Literally the worst customer service I have ever experienced in my life. Not a single person working here wants to be here. It took nearly 20 minutes for one of the five employees at the customer service desk to even acknowledge us. I will never come back here.
I always have a nice experience but my most recent trip is quite worthy of a public review, thanks to Sean Cann at their Highland/Ridge store. After asking for help from a few ppl, we had no luck. They were friendly as always but my problem had not been solved because a search of the store proved the item I needed was online only and I had two forms of pymnt to complete my purchase. I thght I was crazy for thinking they wld have a rollator my mother needed but there it was on their website! Discouraged, I was approaching the exit when I decided to give it one last try. A gentleman made immediate eye contact with me and asked how he cld help me. He (Sean) was apparently still learning the ropes but took my phn for the info, went to his computer and worked magic! While having to ask for help a cpl of times, he was the most eager to get my item ordered and assured me he wld give it his best shot. Thank you so much! I left that evening with my receipt and a big smile! It warms your heart when someone is so willing to help, even when they are still learning. Great customer service! Plus, my item arrived days earlier than the promised time as well.
Love the people in the paint department! So helpful and nice. Did a great job talking me through different paint options and making a custom mix just for me. I got help from both Jessica and Michelle and they were very knowledgeable!
Easy to find items, nice staff and clean store. Checkout was quick too!
Worst customer service in the history of mankind. We bought a Samsung refrigerator and the compressor went out in just a couple months. This was right before Easter and they said that Samsung had to take a look at it before they could do anything at all. They made us wait a week without a fridge and send a guy over to say that we got a lemon and the compressor was out and that the part to fix it was on back order and that it would be in sometime after April. My wife is leaving for China next week and I have a 10 month old baby. They offered to let us borrow a mini fridge until then. Our model has been discontinued and the equivalent cost more and they said they would not replace for us and that we would have to pay the difference. I left a message with Paul the district manager in Ohio and no call back. They literally told us to go to Lowe's, so guess what? We are going to Lowe's forever now! Thanks for nothing Home Depot...
The one in Victoria TX. Ain't worth a them. I bought a weed eater with the 2 year extended warranty. I took it back 2 months later. And they told me, with out the receipt they couldn't help me. To top it off, their tool shop told me that's what I get for buying cheap stuff. What the F. I just gave it back to them and went to Lowe's and bought one there. Lowe's always treats me good.
Mgr Brent and the tool rental guys are good to deal with.
Waited in Flooring 35 minutes and after 2 pages for assistance left the store. Went to Lowe's and got knowledgable and courteous help immediately.
They supplied the materials for our house, and an Eagle Scout Project. They are helpful, friendly, and priced fairly. Great location!
Rented tools without issues. Guys behind the counter were great. Stock is sometimes hit or miss and good luck finding help in the rest of the store.
Staff here are always awesome about helping me choose between things, cutting wood for me, and helping me find things in the store. And their Christmas stuff is great!
Customer service has gone downhill at this location in the past year or so. Last time I was there, no fewer than 4 store associates sat right there in the building material section not 30 feet from me and watched me struggle loading drywall onto a cart. It comes two sheets taped together, and is quite heavy and awkward. After breaking one sheet and beating the edges up on two others, I managed to load it myself. Afterward an associate who approached randomly asked me if I needed any help, I told him about the other 4 associates who ignored me completely and he was helpful and apologetic.
More and more, don't expect the associates at this store to spot and react to the obvious.
On a positive note, the store does carry a good variety of any given item, and has some of the straightest lumber in town.
I have taken two different lawn mowers in to the tool rental area for service. They lost the first one and tried to tell me I turned in a hedge trimmer instead. After arguing with them for two days they finally said it was their mistake and replaced the lawn mower. I have now taken the replacement in for service. They stated a two week turn around for the repair. We are now on week three going on week four and they now say they MIGHT get to it next week but are really backed up. Do NOT take anything to this store for repair. Even their managers could care less about their crappy service.
We just purchased a new refrigerator from Rickey in the appliance department. Excellent service from him and from the delivery. We were not happywith the first one they installed so they brought us a second one and took the first one back. Outstanding is the only word I have to explain my experience with them.
Many rentals from the rental area: top-notch, albeit a bit slow. Otherwise, this Home Depot always seems a bit understaffed, which usually means long-ish lines or waiting for a long time to get help. It's fine if you're not in a massive hurry (so be patient and understanding, it's not their fault). Because once you do get help, everyone I've dealt with has been helpful and try their best to get everything right, even specialised parts.
Pretty good place to get anything to fix up your home. Great prices on rental trucks and equipment.
My experience with your Little Rock store #1401 is one I will never forget. It was one of the best examples of horrible customer service. We purchased kitchen cabinets on 07/20/2015 and just finished the project on 10/23/2015. It took 3 months just to install an oven cabinet, pantry cabinet and utility cabinet. We began the process by ordering the cabinets with a male worker in the kitchen cabinet area who was friendly and patient. The cabinets were delivered nearly a month later only to have Blue Truck delivery damage one of the cabinets by dropping it during delivery. After a week of no contact from Home Depot, my wife called 3 different times and left a voicemail with your store requesting a call back regarding installation. I took off work early to go up to the store to speak with a manager. He said he was not aware of the situation and we walked back to the kitchen cabinet area. A female worker informed me that it was our responsibility to contact the installer. I informed her that during our ordering process this information was never disclosed and that my wife and I had never been told the installers name. Your Home Depot associate also proceeded to tell me that my wife never left a voicemail for her because she is the one who checks the voicemail and there was never one left. I proceeded to tell your associate that I personally saw and her my wife leave the voicemail for her department. She was very rude and highly unprofessional. I informed the store manager and this associate during my visit that I believed Blue Truck delivery damaged one of my cabinets. I left the store unhappy and proceeded to contact the installer, Ken. Ken arrived at my home two weeks later to begin the install. I took a day off work, so that someone was present per Ken's request. The kitchen demo began and two hours later Ken approached me stating the oven cabinet was indeed damaged. He stated that he could not proceed since that is the first cabinet that needed to be installed. He called it a day and I went to your store to speak with the kitchen cabinet department. The only worker present was the same female associate who was rude to me just 2 weeks prior. I proceeded to tell her that during the installation they discovered that my cabinet was damaged. She immediately asked me, "Did you tell us it was damaged during delivery? Who did you speak with?". I informed her that she was the associate that I told two weeks earlier. She asked how much of my cabinets had already been torn out. I told her that my wall oven was out of use until she could get the new cabinet shipped. She asked a few more questions to see if I had a stove top or sink. I informed her that I did have those items only to have her reply with "Well good, because I was going to feel bad if you didn't have those items." This was a poor choice of words to use when someone is already had a bad customer service experience with the store and especially her. This came across as if she could have cared less about my situation. She then called her factory rep for that particular cabinet and they said they would put in a rush order. The cabinet shipped two weeks later. We finally got my cabinets installed 2 weeks ago. The install team was great, but I will NEVER do business again with Home Depot. I have never known of an organization to have ZERO follow up after the sale when an installation is involved. There was never follow up to make sure we received our cabinets. There was never follow up to make sure that I was able to get in touch with the install guy after complaining the first time. There was never follow up to make sure that I received my new cabinet after complaining the second time about the damaged cabinet. While Home Depot did not officially install the cabinet, their contractor is a representation of the store. The store is 7 miles from my home and I would frequent the store on a weekly basis. After spending several thousands of dollars on cabinets and receiving some of the worst customer service, I will drive 20-30 miles to Lowe's.
Thanks Karen Cordova for the excellent customer service and putting the customer first.
Probably 4 or 5 times out of the month I visit this Home Depot to buy and compare items. Associates are very busy and sometimes it is hard to find one available, but they are very knowledgeable and helpful. Some employees which are mostly Customer Service and Return Area do have an attitude and bad customer service. Cashier check-out employees on the other hand are always nice. All and all a very good experience to shop at this Home Depot.
I would also like to add that Adrien B. was so helpful with the tiles and very knowledgeable, and polite. I could not have done my bathrooms without his help. Also to thank Paul in showers and doors, parts for showers. thank you.Danny also, he helped me with everything else. I've been to your store numerous of times and all a excellent experience. thank you.
Always been clean. Items in stock. Quick in and out. Helpful staff as well.
disappointed by Flooring department employ name Paul. Talk to Operational manger name Elanca was worse customer service, how she took the side of her fellow employ and start attacking me, saying my employ was doing the job, That what she told me. Let see i will call their GM name Dana. May i find mercy. I did not find fair answer. No star from me.
My company has been purchasing from the Moore Home Depot for quite a while. The service there is top notch. The guys (and girls) at the pro-desk do a great job getting our orders taken care of.
There are several employees: Chad, Dano, Scott, Cindy, Chasity and some others that have really gone above and beyond to make sure we're satisfied with our service.
I usually love Home Depot! But I am very disappointed!! I purchased a water heater and had it installed it started at 744.00 for the water heater and install! The fact that it was an elevated area I knew I was going to be charged an extra 125.00 for labor and than possibly a little more to bring it up to code! That brought my purchase up to 1349.00 !! I had to have that water heater installed yesterday as my mom passed away 5 months ago and we are selling her house and closing next week! I sat and thought about how I felt totally taken advantage of for 1.5 hours of labor!! Basically I paid 411.00 for the water heater and almost 1000.00 dollars in parts and labor! I am very very disappointed with this!!!! If I had not needed it so bad I would have refused service!
They price match every other store AND have tool rental which I use frequently and is quite handy.
I love Home Depot. It's one of the few stores that accepts PayPal even for in store items as long as you pay online. Also they have a large variety of items online that you can't find everywhere. Last year I bought a beautiful life like Christmas tree after the holiday and it was normally almost $300. I got it for $79 online. But you have to be fast because that stuff sells out quick. I also like their in house selection of carpeting and appliances. Over all you can get just about anything at Home Depot.
I will never shop here again. I purchase a refrigerator online that included free delivery and installation. I found out the only reason the installation is free is because it doesn't happen. The guy glanced at my old water line and said the standard line that they brought was too short. He never even looked for the water shut off valve to confirm that the line was too short. All he said was that I could exchange the water line for a longer one and I assumed that if I did that, home depot would get some else to come and finish the install. Turned out, I would have to install it myself. When I complained, the lady said the delivery guy didn't even note that he didn't install the water line. Why would he? And if I wanted to install it myself or hire a plumber I would have bought a refrigerator from a place that does not INCLUDE FREE INSTALLATION WITH PURCHASE. I didn't purchase the refrigerator from this place wanting them to only do a half ass job. It's bullshit. Save yourself the hassle and buy elsewhere.
I stopped by to help out my mom and dad and pick up an order that was placed online. At first all went well - the item they had ordered was ready and the cashier was helpful and friendly. I signed the slip and received a receipt. My mom had forgotten to order a piece of siding she needed so I inquired about that and the cashier was again helpful and when he couldn't get someone to bring it up he went back and cut the piece himself (mind you there were three employees just standing around while the other three were scurrying around trying to help several customers at one time). It took him quite some time to get back but when he did I paid for the siding and began walking from the online order desk out of the store. At this point, one of the employees (who had looked right at me standing at the online order desk earlier) that had been just standing around questioned me stating, "What? You're just going to walk out of the store without paying?" At which point I informed him that I had paid at the online order desk. Not believing me he asked to check the receipts (remember I'm holding two giant items - a piece of siding and a corner for siding). So, I laid the siding down, dug through my purse and found the TWO separate receipts for Mr. Employee of the Month to check. He then proceeded to NOT EVEN LOOK AT THEM....and blamed capitalism for his ridiculous accusations. Look buddy, if I am going to steal something it definitely would NOT be something so freaking huge that is worth so little ($25). I give it one star...because the cashier at the online order desk was helpful.
Has everything u will ever want
Lowe's screwed up a toilet install TWICE and didn't back it up. I had sewage all over and Lowe's refused to do anything to help (they f'd it up bad!). HOWEVER - I stopped out at Home Depot at 144th and Maple. I think the name of the guy I talked to may have been Jonathan. He directed me with what parts to buy and how to install them and bam! Problem solved. Best part is only cost me $5-6. I suggest everyone avoids Lowe's at all costs and don't say you weren't warned. Home Depot treated me great.
Ron at 144th is very knowledgeable about the store merchandise and location. ... Every one else needs some help. ....
Jim S. was able to turnaround a nightmare experience from a special order placed at a different store to a delightful experience over the phone. He took ownership of the bad experience and provided everything I needed. Character can not be trained, Jim is a diamond in the rough in today's world full of mediocre service. Thank you!!!
Great place to get what you need. Always clean and staff are friendly. Never on your ass to help but always there when you do.
Always very helpful here. Bought 6.00 worth of screws, and an associate took the 5 mins to help me. I was going to buy the wrong screws. I have purchased all of my home improvement needs here since. I had a bad experience, and was treated rudely, and very unhelpful at the Chandler store in 1998.
I became a card carrying Lowe's shopper thereafter. This Home Depot is closer than Lowe's, and has provided better service, so I have lifted my boycott, and have become a frequent shopper.
What just happened??? Just called to check on an online order we placed 3 hours ago. I've always had very quick turn around (1 hr at most, in other stores) with online orders for in store pick-up, so for 1 item, 3 hours seemed kind of long. Some guy answered the phone "hello?". I asked if I'd called HD because that greeting was odd for a business. He said "hang on, I can't hear you. Hello?". Long story short, the guy had no clue how to even put the phone on hold, let alone look up an online order. After 5 mins of his weird fumbling & laughing bouts, I gave him the order number a 3rd time, then he thought he put me on hold, but didn't. He went on & on to someone about random stuff, then a lady gets on the phone sounding like I was being a witch & says, we don't have a computer near us, I'll call you back in 15 mins. That was it. So I called the HD ph # back & pushed to reach cust svc instead of online orders. Night & day. She told me the order hadn't been picked yet but would get it going so we could come get it. 10 mins later, the first lady calls back & says she can't find any orders with the order number I had provided. >>Insert facepalm here
I recently went to this store and found Justin in the plumbing to be helpful, considerate, and actually showed me a better way to build my project. I went in two days later and al in the appliance area was just as helpful, as were all of his colleagues.
It's a Home Depot. Standard service and selection. I have had good experiences shopping here for 7+ years.
Not true I just got through talking with a customer rep, Sarah Breden. She was totally accommodating and very helpful and went out of her way to assist in a prompt manner.
"0" customer service ! Bad, bad, bad, bad. There's an older guy that works there and would put stuff away on your face right after you touch it while you're looking for what you need. There are way better places in town where I'm willing to spend my dollars. Those guys need to hire new people that knows how to treat North Dakotans; Oh Wait ! they don't hire anybody from here; They bring their own people from who knows where.
locked their doors before actual closing time, good and bad customer service
The people I asked for help couldn't be friendlier or more helpful. No problems in Owings Mills.
Nicest Home Depot I've ever been too. Super clean and inventory is always full.
It's your standard home depot. The parking lot here is very big and there's plenty of room. There's no battles for spots here. The staff are friendly, though not always knowledgeable.
Great store. This is probably one of the nicest Home Depots we have been in. It is super clean, not super busy and the staff is very helpful. I'm not sure where all these bad reviews are coming from, we have never had a problem here!
I've been in this store a few times and always had a positive experience. Perhaps understaffed during low volume times, but generally helpful and knowledgeable folks. Am giving five stars because of a recent interaction with a customer sales associate via phone, who went above and beyond in confirming that the store did not have the exact class of item I needed, and was very friendly.
We have always had good experiences when we visit the store. The staff is friendly and helpful, and we have better luck getting a question answered here than Menards (but Menards has better pricing). We were just in here with our 4 young boys, and the sales associates were so friendly to the kids, and when I dropped a storage bin at the checkout and it broke, they kindly replaced it without charging me for it. I really appreciate their customer-oriented shopping experience!
There are always enough employees close by to assist with any questions and if the 1st employee can't help they are quick to find someone who can assist you. The products may not be displayed in a pizzazz way but they have what you need and at a decent price.
They always have things you want. They have a nice selection of lights. They also sell cree LED's. Which is a plus.
Love all the things that I find. Hate how far the restrooms are from the front of the store.
Great hardware store with very friendly service. The employees walk you through completing a project and share personal knowledge to get the job done. Although they don't always carry everything I need, a lot of products are eligible for free shipping to store or home and are a nice complement for those trying to find everything in one place. If you've ever had a problem at this store, go see the store Manager, Steve! He has always been very cooperative and offered a number of options to satisfy my problem every time I've had one. You can buy hardware store stuff at a number of hardware stores, but if you're looking for great service, try the South 70th Home Depot!
Tool rental is great
What can I say? It's Home Depot. When you do actually talk to an employee, they're friendly but most of them will not initiate any interaction.
I'm still waiting to get key made, it has been 10 minutes. There is no one around to get anything around here.
Great customer service, nice knowledgeable people : )
Rude people work there I left n went to Lowes for what I wanted they need to get some more people working there if I could give them zero stars I would the guy name Jerome work there is fking rude I will never shop with them again trust n believe that I hope people stop going there n shut them down
Went to the lumber department and needed help finding and cutting wood. Jose came up to me right away and helped me quickly. He was very nice and I appreciated being waited on so quickly!
Worse home depot I've ever been in took 30 min to hell someone to help us and when they got there they had some goofball that could bearly speak English trying to tell us what we where wanting was the same thing that was up on a pallet cause they where all to lazy to get a lift and put a new pallet down
Spent 30 minutes with associate and paid for a carpet measure. Was assured they would be there Wednesday, they never showed up. I called when I got home from work, they said he was in the area and they would call me back, never did. The next afternoon after not showing up they called me from Home Depot asking me if I wanted to reschedule. I told them no forget it I will go to Lowes Then I asked them to credit my debit card the 38 bucks, they said they could not do that and I would have to come in to get my money back. Will be the last trip I make to Home Depot and I have been a customer a long time.
It's hard to mess up a home depot. Even in Jonesboro.
Horrible customer service! Asked 3 employees for help- no one wants to take the time to help. Had one employee helping- finally- then another employee said it wasn't her department & told her to nevermind the customer! Really???
Not bad. Never had a problem getting service.
Store is laid out well, and products are generally easy to find. Employees are typically friendly, knowledgeable, and helpful. Prices are competitive, and they often have clearance items at great discounts.
Don't go to Home Depot and expect them to do the same thing twice!!!! Went a few weeks ago to have them cut plywood for us with no issues, went back today to finish project and then all the sudden they are not aloud to cut board they way they did last time. Never been a fan of Home Depot and I don't plan to return again.
Took in my power saw to have fixed. The employee in the tool rental was doing and saying anything to avoid work. Told me they were two weeks out from even looking at it, which I was fine with. He thought that would deter me. So he and I just stood there looking at each other. I was waiting for him to log in my saw. That didn't happen so I asked him to check on the east store for me. I went out east and it was a night a day difference. Too bad I live out west, because I prefer you guys to lowes. However, with service like I experienced yesterday the gap is closing. Thanks for listening to my concerns.
I really like some of their products, but their return policy is crappy and for that I will now only shop at Lowes.
Helpful staff, lots of home stuff to make your house more awesome.
Cutting Center Saw was out of order. I needed a cut to get some 8x4 ply sheets in my car. I was told Monday the saw would be fixed Tuesday. Came back Wednesday to find saw still out of order. When I asked when it would be back in service the answer after 15 minutes of calling around was "we don't know, we're waiting on a part". Apparently tracking their packages isn't something management has heard about. Aggravating to make multiple trips with the same results.
As a GC I do tons of shopping at Home Depot. I can honestly say the coustomer service at this store is much worse than a typical Home Depot. The staff is constantly turning over and associates generally seem inadequately trained for their job. I actually go out of my way and drive down to Lowes in Scottsdale. It's worth the trip....
Usually I have a good time at HD but i noticed that my favorite butane soldering iron had doubled in price, the propane section was being discontinued (none of what I needed) and nobody was available to help me with questions regarding RV electrical systems. Three strikes in one day!! Step it up people! Ive got stuff to do...
It can be hilariously busy but the staff here is helpful they are great about returns when you get the wrong thing and there is plenty of parking.
Single worst hardware store experience of my life. I rarely go out of the way to rate a business, but this store is exceptionally terrible. Every staff member I encountered was rude, and the gentleman working in the lumber department seemed irritated to help somebody that wasn't going to make a large purchase. By "help" I mean he walked away from me mid sentence while I was asking him a question and then scoffed at me when I found him again and waited patiently for him to be done helping another customer. If I could rate this store zero stars I would.
Meh. Totally ghetto customer service. You must get much further from Detroit to get anyone who cares ir knows anything at these dtores. Too GHETTO
I have been sitting in the door department waiting for service for over 25 minutes. No one from the department is here. None of the employees I spoke with can help. No one knows when help will arrive. Thanks for ruining my Saturday, Home Depot.
Not the worst. Not the best
I like the staff. I had like 100 people around when ever I needed help. They were so polite. And very helpful. I wouldn't go anywhere else. And its close to home.
"Hello, can I can some help?" This store is either lacking staff or they are busy elsewhere. It is quite difficult to find help when needed. One register open, returns have long lines. Not pleasant.
I believe the only people that gave this store a positive rating must work there. Service is terrible, it seems most employee are clueless about the area they work in (when you can fine one). Check out is just as bad. One or two lanes open at the most, and the self service lanes are packed as well. I only go there when I really need something quick and I cant get it at Lowes which is in the same shopping center.
One more thing, most employee are very unfriendly. I don't expect anything else but a little help and most of them are acting like they are doing you a favor.
Absolutely the most ghetto Home Depot I've ever been into. Don't waste your time coming to this one. The Help is terrible.
Great service. Has most everything you need to do some home repair.
Great to get all your home needs for,winter,summer,fall,spring,an you can purchase many other things for your home
Denise and Liz are the best associates in the store!!!!! Thank you alot ladies!!!
This store is extremely poorly staffed. I've about had it. Half the self checkout lanes work and the only other options are the 1 or 2 "pro" check out lanes where the line moves slow from everyone buying building materials. I dread going to this place. Finding a decent cart can even be drag. Guess I'll start going to Lowe's even though I don't really like that place.
My local HD. Always get what I need quickly.
Helpful staff, but most don't really know where anything is. They could be new but should know better where things are at, most times find myself finding things on my own.
Love the associates there....been going to this Home Depot since we purchased our house. The associates are always friendly and ver helpful. They learn to know the customers....a lot of the associates knows me, my husband and daughter by our first name. They are some awesome associates working there! Love it!
THANK YOU THOMAS IN DOORS.....Please if you need a door installed please go see Thomas in the doors department he is a very wonderful employee...he even called me back to see if the install team had gotten back to me.
Always greeted at the entrance, and most associates that you pass by will acknowledge you. As with all retail establishments, you may need to look around for someone to help you if you have a question. This particular store is generally in stock on the items I need and prefer it over the Mansfield store.
Called home depot after I purchased a lock from Lowes. Lowes refused to rekey the lock I had purchased from their store after an associate informed me they would. They recommended I call a locksmith. Frustrated I called Home Depot explained what happened Al told me to come on down and he would take care of it ZIP ZAM! Al was done. Great customer service Lowes lost a customer. Helllllllooooo Home Depot. Thanks again Al
Visited here countless times during my reno recently. The customer service was always helpful and returning was never an issue. Only problem was that checkout lines can be long and sometimes only self checkout is open.
Es muy dificil encontrar ayuda, y cuando encuentras a alguien, sus sugerencias no son muy buenas que digamos. Pero, si necesitan un lugar para cualquier herramienta, este es su lugar
it has the best variety of tools
We bought a washing machine on Monday, Oct 28,2013. It was delivered on Tuesday, but did not work properly. The delivery men then reloaded and returned the machine. We called and the manager was in a meeting that was to last around an hour. Well, we had to call her back to find out that she had to check with the other boss and find us a replacement. We were told about a different machine at the same price and told all the paper work was done and we should get the machine on Wednesday. Then later that evening, no machine but a call saying we had to come back to the store to do paper work. On Thursday, I take off work at lunch to again check on the washing machine. Paperwork is redone and was told that delivery would be today. Around 4:00, I called to see when the machine would arrive. I was then told that no deliveries were scheduled for today. Now the washing machine is to arrive on Friday. If we ever get the machine, I will not buy from Home Depot in Cordele again!
We wanted to get a tire pump that could hook into 12 volt. Even the other sign said they had 2 left, there were out of them. We were forced to purchase one that plugs into the wall and use our DC to AC converter
We had something ordered through the store two weeks ago, delivery was supposed to be between March 28-April 1. Called the store on April 1, to find out it was never ordered. Now if we decided to order, it would be another two weeks. Never shopped here before, first impression is most important, and my first was not good.
Home Depot is a go to place for hardware and home improvement projects. The staff could be more helpful. There are usually pretty good deals available.
I love this location and every Home Depot. Employees are so nice and helfull and always willing to go out of their way to assist you.
Nowdays everywhere you go is understaffed so seeing that Home Depot has so many employees available to help is amazing and one of the main reasons i choose it over any other store including LOWES.
Nice and bright, service is not always with a smile though
I purchased some door fasteners and needed to exchange them for ones with a different thread. The person at the service desk who was sitting down in a motorized cart told me to go back and get what I needed.
I found what I needed and this individual asked for a receipt which I did not have.
The item exchanged was the same price as the one returned.
She basically told me that I had stolen the merchandise in a round about way.
She needs to stay off the carts that are for people that have difficulty walking.
Her handicap is a mental one.
Good service ad decent prices
Very clean and organized home depot. Customer assistance is awesome
Great customer service!
Much smaller store than normal... No rentals... Smaller selection of wood.
Update: Very disappointed with one staff member at this store. I went in looking for a fan to cool my garage. When I asked where I could find them, this associate said that they were a seasonal item and that they weren't out on the floor yet. He said they were in the back store room... That's it. Didn't offer to get the one I wanted. Just walked away. I went to Walmart instead.
Friendly and helpful staff, well stocked, reasonable prices.
Im a truck driver and just delivered here with a 53ft semi. They have got so much mulch and other junk back around the docks, its a accident waiting to happen. Ran over a board and put a nail in one of tires. Just hope it doesnt go flat and blow out on highway and hurt someone.
You'd think that a multimillion dollar company would make it easier, more accessible, and safer to make a simple delivery. Took almost half an hour to back in because of the pallets blocking movement. Shame on you Home Depot. Thought you were smarter than this.
Workers there are useless. Not all of them but most of them.
Workers are either hiding in the bathroom or in isles talking very loud to each other in unprofessional ways.
Workers working in sections doesn't even know what the hell they are doing. They can't even help properly because they have no knowledge of what you are showing or asking them for.
Went there once. Show ppl in the paint section my nicely sanded floors and they said stain it black because nothing can help the floor. Wtf.
When there another time to get painting equipments and asked what brush and such to get and they couldn't help.
Went there once agin to get a tool and the guys there said all the sanders are the same and just grab all of the sanding pads. Like really?
I went to Home Depot on February 6 and paid for one of their contractors to come measure my kitchen, the representative said somebody will call me within a day or two. Today is February 15 and I am still waiting for somebody to call me to make an appointment to measure my kitchen. I have called the store 6 times and I have left messages for the person who received my payment, nobody has called me back, nobody can give me an answer. now I want to cancel the measuring fee of $45 because if it is this difficult to just talk to somebody, I cannot imagine how difficult it would be if I actually hire them to do my kitchen. The person I talked to at the store seemed very knowledgeable and nice and said if we hired HD we would always have a project manager to talk to. I guess none of this is true, very bad experience from the get go.
Additionally, we bought a washer and dryer at the store. The sales lady said the specs included the space needed to hook them up, we repeatedly asked if she was sure and she said yes. Guess what, they brought the machines and the dryer did not fit, so we have to take another day from work to be home for a second delivery. Like I said, not a very good experience from the get go.
This place doesnt honor lowes 10% coupons and claim its a corp policy change....IT IS ALL LIES...also most of them too busy talkin with themselves to help you.
This is the Home Depot Super Store - by square footage the largest Home Depot in the chain. It's a little overwhelming at first but after a while you realize the other stores kinda fall short in comparison. During the week you don't really find that many associates to help you but on weekends the staffing doubles and there are lots of employes to help. Speaking of the staff it's hit or miss, some are actually incredibly knowledgeable about their departments while others fall short and barely know where items are located (I really don't go there for advise I go for the selection).
This is one of, if not the biggest Home Depots. I love perusing this store. The staff is usually extremely helpful. I am a teacher, so I always need help finding an odd variety of items.
Well...they just fired me for not use a seat belt,ok safety first.but working for them for almost two years i didn't see nothing positive in this store they keep hiring new people without experience and they so in need of associates on the floor that they not even bother in sent them to take the training that they suppose to take to have a little of knowledge in the department.i was one of the few associate that took the time to take the online training plus my past experience so that way i think that i offer a good customer service in every shift i have.
But the reality in this store is that they really don't care about customers, store appearance much less in the associates the management is horrible merchandise dirty, filty or with bird poop...i don't thik that a customer will like a product in those conditions,don't matter they not even clean it so if you stop one day in this store don't be surprised feel free to walk a few steps to lowes(right next to them) and u will feel the difference good customer service spotless aisles and the good feeling of buy what you really need.
Home Depot is not the right place to Buy / order any appliance for delivery.
Its only good for household items that you physically see, purchase and carry out with you.
Purchased two items - GE Dishwasher & Gas Range, 5/10/2016.
Brand new GE Dishwasher came in defective (non-functional) & still trying to get the issue resolved.......
Great place for Contractors and homeowners alike. Wether your rebuilding a whole house, or looking for a new towel bar, Home Depot is where you should start. This home Depot only charges 3.5% NJ Sales Tax.
Typical HomeDepot. Lowest possible prices. Discounted 3.5% NJ sales tax. Mess on the shelves, not clean, which is typical for the surrounding chain stores.
Good selection and customer service is great if you can find someone...
today i went to home depot and went there to make key copy for my car and while i was going there i ask someone to help me make a copy of the key the person told me that the key that i have was a transponder key but the funny thing is that i made a copy here before with no problems but today i had a big problem she said she could make the key copy for $ 40 i was like wft that was a alot of money for one key anyway i don't care if it is a transponder key thats crazy a key should cost like a dollar 1 not $40 I WILL NEVER GO HERE EVER AGAIN LOL $40 DOLLARS FOR A KEY YOU GOT TO BE KIDDING ME!!
Very bad service compared to other HD's and Lowes. Very close to my home, but drive out of my way to avoid it. Few good guys in Lumber, returns desk staff is miserable, and multiple times have seen them be all out rude to customers.
Let's see, where to begin...
1) I've sent an hour in home depot in the electric isle trying to find parts. I could not find one single associate that is knowledgeable that could help me.
2) Most of the workers were standing talking to each other outside.
3) Finding some to help you load bulky item is the worst.
I would NEVER recommend anyone going to this store!
Hey guys I'm back with more reviews.
1) one person was at the register while 2 other worker stood there and talk.
2) check out was very slow and they keep hiring new workers who don't know what they're doing.
Had a better experience here than at the Albemarle Rd location!! Manager Robert is a jerk!!
Very helpful staff. I typically search for what i need on the website on my smartphone, while im in the store. The site shows me the isle number, and the store layout. **Some things here can be bought at walmart for less $$ without compromising quality.
One person working paint three people waiting. Directly across at service desk four home Depot employees talking to each other. Waited 16 minutes before being waited in. When finished all four employees were still talking and laughing. At least they enjoy their job.
Went to get a piece of plywood and 2x4 cut. Couldn't find a single person in lumber, went to the customer service desk and they said they would page someone. Waited 20 mins still not a single employee within eye sight. I called the store and told them I was still waiting in lumber and they didn't even apologize, just said I'll page someone and hung up.
So I wait another 10 mins then I give up and goto leave. I go past the customer service desk to complain and there isn't even anyone there. It's a shame because my family business used to get all our tools and supplies there but apparently they no longer have the means to facilitate one customer let alone a local family business.
Customer service at this location isn't very good. If you need a piece of wood cut or anything like you can forget about it unless you have a lot of time to kill because they take forever to get somebody to help you out. That is just based off of my past experiences though.
That doesn't mean I haven't had good experiences though. There are good employees that go out of their way to help you out. To be honest, their customer service is hit or miss.
This is my home hardware store, it gets about 80 percent of my business. I like that it is so familiar to me that I can go straight to almost anything I need. They also have an app that will help when your in an unfamiliar store or just can't or don't want to ask someone. Did I mention that they have free WIFI, it comes in handy for doing research on an item or problem. The location is very convenient with easy access to interstate 64 just up the street.
Bought a new refrigerator & told the guy we were putting it in the garage. To keep drinks..He said nothing... We have only had this for 6 months & it shuts off & my husband turns it back on.. We lost a bunch of meat... They told me to call about warranty co. They also said that u cannot put any of these new refrigerators in the garage...so we are screwed...
I can pretty much find anything I need here. Much more friendlier than Lowes. They do support Android and Apple Pay.
They usually have what I need, but they always screw me at the checkout. During my most recent visit, two items were double charged. This isn't the first time they've done that to me.
We passed several employees during our visit. None of them asked if we needed assistance.
We bought some lumber. Their lumber is OK.
I always think quantity over quality when I go to Home Depot. At the Bridgeport Home Depot, I always try to review my receipt before I leave.
Customer service is terrible. Waited 40 minutes for help in appliances which never showed up. On the way out I complained to a manager. He said he "guessed" he was going to have to tell his people to quit wondering around and stay in their departments. I called corporate office. They just told me they would send complaint to store. Customer base is deminishing. Told that corporate only allows for small number of employees to work. Terrible!
We will never purchase appliances from Home Depot again. We bought a whole kitchen back in the middle of November. We are building a house and bought these appliances totaling more than $4000, in what we thought was plenty of time to have them when we need them. We put an estimated date of Jan 28th but was told to just call if we need them sooner. Our current house went under contract and will close Feb 2nd. I called Home Depot online dept 2 weeks ago and was told to just give them a 72 hour window time period to have our appliances released. We now want them as our cabinets are in and we are moving the last weekend of this month. We are now told our double wall oven is out of stock. Two weeks ago, everything was in. Remember we were told just to give them a 72 hour window..... We are told Jan 28 is del date and cannot be changed. We asked to at least have the cooktop and dishwasher released so our granite guy can have them to accurately measure for the granite. They said no, it all has to be released at one time. We are being told its up to the manufacturers such as Maytag/Whirlpool as to when the appliances come in... Home Depot is more or less the middle man. We have spoken with the appliance dept manager, the assistant store mgr ( why did not follow up and have the courtesy to call us back ) and the attitude of just about everyone in that store is they do not care about the customer. Its not their fault, its the manufacturer...that is the attitude the store has. We have spent up to at least $8000 in that store with ceramic tile, vessel sinks, fawcetts, odds and ends plus the 5 appliances. If we would have known this, we would have spent an extra $200-300 more and went to Lowes. They have had our money since November and we can't get our appliances. They were in stock when we ordered them now one item out of stock. Basically, they sell your stuff if someone comes in and orders something and can use it right away. Totally terrible customer service. We went and bought off of HOME DEPOT , WE DID NOT GO TO A WHILRPOOL/MAYTAG STORE. So it is not our problem why our merchandise is not being released to home depot....that is their problem. We just want our products.
Laziness and most rude employees I've ever encountered. Lowe's gets my business
Great store, always have great deals and a clean shopping environment unlike the other hardware stores in town.
It's hard to find anyone who works here. Once you do they point you in the wrong direction and once again you're looking for another associate. Ice had nothing but frustration with this place. Rather take a longer drive and go to the one in modesto.